Retail TouchPoints

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Q&A with the co-author of the new book "Omnichannel Retail"

Exclusive Q&A: Stores Should Become a ‘Digital Mosaic of Attraction’

It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author…

Features November 1

Shining a Light on a Growing Ecommerce Threat: Chargeback Fraud

As online commerce continues to surge, chargeback fraud victimizes more and more retailers. Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse…

Executive Viewpoints November 1
The Home Depot and Lowe's are both going after "pros."

Home Depot, Lowe’s Look to ‘Pros’ for Growth

Competitors The Home Depot and Lowe’s are both zeroing in on the same high-value target as the pandemic-driven home improvement boom slows — professional contractors, builders and tradespeople. The Home…

News October 31

Three Design Tips for Fighting Shrink

Good store designers know to put themselves in their customer’s shoes. Now that American retailers are shuttering stores and losing billions of dollars because of shrink, it is time for…

Executive Viewpoints October 31

Walmart Shows Off $500M in Store Upgrades with 117 ‘Re-Grand Openings’

This week, Walmart is spotlighting its $500 million+ investment in store remodels with 117 simultaneous ‘re-grand openings’ in 30 states. The upgraded stores feature more customer-centric pharmacies and vision centers,…

News October 31

Price Chopper Expands Food Waste Reduction Efforts

Price Chopper/Market 32 has expanded its partnership with fresh grocery platform Invafresh, which already helps the 131-store supermarket chain prevent 20 tons of food from being wasted each week. By…

News October 31
Shein has bought UK fashion brand Missguided.

Shein Buys Missguided, Ushering in ‘New Format of Partnerships’

Digital fast fashion retailer Shein has acquired UK women’s retailer Missguided from Frasers Group. Frasers Group acquired Missguided just a little over one year ago after the brand entered administration,…

News October 31
Some of Disney’s most beloved characters will be spreading holiday cheer in Los Angeles this November at the “Mickey & Friends Holiday Village” pop-up.

Disney Recruits ‘Mickey & Friends’ for Los Angeles Holiday Pop-Up

Some of Disney’s most beloved characters will be spreading holiday cheer in Los Angeles this November at the “Mickey & Friends Holiday Village” pop-up and seasonal marketplace. Inspired by the…

News October 31
Retailers are expected to be more conservative with holiday hiring. By focusing on associate engagement and empowerment, they can ensure success.

6 Keys to Empowering Store Associates During the Holiday Season

This is Part 2 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Looking…

Features October 31
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