Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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NRF Retracts Claim that Organized Retail Crime Accounted for ‘Nearly Half’ of Retail Shrink
The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was…
News December 6
Mirror Mirror Off the Wall: Tonal Offers Trade-In Deal for Former Lululemon Mirror Users
Editor’s note: This article was updated to reflect new information about Lululemon’s support for Mirror technology. At-home gym brand Tonal is launching a trade-in deal targeting Lululemon customers with Mirror…
News December 6
2023: The Year of the Marketplace Seller
Online marketplaces have been the talk of the town for the last couple of years. But, while they continued to make headlines in 2023, marketplaces themselves were no longer the…
Features December 6
Are you Customer-Obsessed? Here’s Why you Should Be
When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations rather than merely satisfying them is at the heart of the Disney…
Executive Viewpoints December 6
CVS Launches Programs to Add Transparency to Prescription Pricing
CVS Health will launch a new model for pharmacy reimbursements designed to bring greater transparency and simplicity to the system. CVS CostVantage, which the company plans to launch in 2025,…
News December 5
Lego Debuts Fortnite Survival Crafting Game
The Lego Group and Epic Games will introduce Lego Fortnite, a new survival crafting game, on Dec. 7, 2023. Designed for people of all ages, the game is designed to…
News December 5
Walmart Canada will Spend $1 Billion this year Supporting Ongoing Modernization Effort
Walmart Canada will invest nearly $1 billion this fiscal year (which ends Jan. 31, 2024) as part of its multi-year modernization plan, including the unveiling of a “Store of the…
News December 5
Uber Unwraps Holiday Services Including Store Pickup, Robot Reindeer
Uber and Uber Eats have launched a suite of holiday-themed features and offerings available throughout December, including store pickup services for time-strapped holiday shoppers and a Gift Hub. With Store…
News December 5
Judge Rules Amazon Engaged in Anti-Union Activities in New York
The National Labor Relations Board (NLRB) has won a ruling against Amazon for harassing employees seeking to unionize its JFK8 and DYY6 fulfillment facilities in Staten Island, N.Y. In a…
News December 5
