Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
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JCPenney Aims to Give $500 Million Back to Customers with Revamped Rewards Program
JCPenney is the latest retailer to reconfigure its rewards program with the debut of a simplified loyalty offering that nearly doubles the rate at which members earn rewards. With this…
News April 17
How Gen AI is Reshaping our Understanding of User Intent
As the digital landscape evolves, the impending demise of third-party cookies looms large, creating seismic shifts in how businesses understand user intent. Within the world of B2B and B2C commerce,…
Executive Viewpoints April 17
The Product of Places: The Secret Equation to Convening Consumers
Everywhere I go, business leaders ask me, “What’s the next big thing in retail?” Understandably, they’re looking for a leg up on the competition and are intrigued by the latest…
Executive Viewpoints April 17
From Reusable to Recycled: Walmart Canada Pilots Program Giving New Life to Blue Bags
Walmart Canada, in partnership with TerraCycle, will mark Earth Day on April 22 with a “Fresh Start” Day of Action, encouraging consumers to recycle their used blue Walmart shopping bags…
News April 16
Amazon Brings Live Shopping to Streaming TV
Amazon is expanding the reach of its Amazon Live shopping content with the debut of a new interactive shoppable channel on the Prime Video and Freevee streaming TV services. The…
News April 16
Dick’s Plans New Slate of Sporting Goods Resale Events with SidelineSwap
Dick’s Sporting Goods is expanding its partnership with sporting goods resale marketplace SidelineSwap following a previous expansion in 2023. As the partnership moves into its third year, SidelineSwap’s recommerce services…
News April 16
Aldi Deploys Computer Vision-Enabled Cashierless Checkout at Chicago-Area Store
Aldi has retrofitted its Aurora, Ill. supermarket with cashier-free checkout technology powered by computer vision. ALDIgo, using technology from Grabango, tracks which items shoppers put in their carts; customers can…
News April 16
Why NPS Falls Short in Ecommerce, and the Case for Earned Growth Ratio as a Better Metric
Customer satisfaction and loyalty are paramount in today’s competitive ecommerce landscape, since customers have countless brands, retailers and marketplaces to choose from. Even the best products and online storefronts fall…
Executive Viewpoints April 16
LensCrafters Promotes Eye Health with Second Season of Immersive Roblox Odyssey
LensCrafters has launched the second season of its Roblox Eye Odyssey series, World of Optics, featuring games that mimic the tests in a comprehensive eye exam. The series’ first season…
News April 15
