Retail TouchPoints

How to Create Safer Retail Environments for Workers

Retail workers are the backbone of a functioning economy – whether it’s serving food or providing customer support. However, these employees are in a position to face unique safety risks…

Walgreens Boots Alliance to Deploy Unified Sourcing Platform Across Brands

Walgreens Boots Alliance (WBA) will optimize and standardize sourcing across its operations with a platform from TradeBeyond that the retailer will use to manage numerous processes within its Global Sourcing…

TikTok Shop Debuts Social Impact Programs Aimed at SMBs

TikTok Shop has launched a new social impact initiative called SOAR Together (Supporting Our Artisans and Retailers) that is designed to help small- and medium-sized businesses (SMBs) advance their businesses…

Target Shuffles Merchandising Leadership, Again, Begins Hunt for New CMO

Target is continuing to make adjustments to its C-suite following the retirement of COO John Mulligan and subsequent appointment of then-CFO Michael Fiddelke to the role in January 2024. Current…

Virtual Influencers and the Future of AI

Exclusive: Thriftbooks Launches Book BuyBack Program to Source In-Demand Titles

Online book reseller Thriftbooks Global has added a new inventory stream, beyond the library, charity and donation center castoffs that make up the bulk of its merchandise — its own…

Apple Gets It Right: The Human-Physical-Digital Experience Framework

In the dynamic world of retail, the gap between brands and consumers can quickly escalate from a minor crack to a Grand Canyon-sized disconnect, leaving both relevance and revenue at…

It’s Time to Bid Farewell to Bad Ecommerce Ad Strategy

At the height of the COVID pandemic the might of ecommerce was laid bare. In November 2021 the UK saw a total of 321 million ecommerce transactions, according to Statista.…

How Under Armour Turned Fitting Rooms into CX and Data-Gathering Differentiators

Riddled with design flaws and service gaps, the fitting room has been a longtime necessary-but-evil curse plaguing the store. However, experts indicate that the mainstream adoption of RFID, coupled with…