Retail TouchPoints
Ruggable’s Chief Marketing and Creative Officer on the Brand’s Design-Led Reset
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Urban Outfitters, DoorDash Target Gen Z and Grads in New Partnership
Urban Outfitters is targeting Gen Z consumers and grads this spring as it enters on-demand retail in a new partnership with DoorDash. Shoppers in their teens and 20s use food…
News May 13
Loyalty in Layers: How B2B2C Models Change the Metrics that Matter
Conventional wisdom in marketing has been clear: if you want to build loyalty, you go straight to the consumer. You own the relationship, control the data and optimize every touch…
Executive Viewpoints May 13
Fanatics Commerce Names Rothy’s Exec as First Chief Marketer
Fanatics Commerce, the licensed sports merchandise platform within Fanatics, has named Jamie Gersch its first-ever Chief Marketing Officer (CMO), effective immediately. Gersch was most recently CMO at Rothy’s and also…
News May 12
‘Neither Credible nor Attractive’: Ebay Rejects GameStop’s Acquisition Offer
Ebay Chairman Paul S. Pressler cited several factors for the company's decision to reject GameStop's unsolicited offer to acquire the company for $55 billion, including better prospects as a standalone…
News May 12
When the Whole Customer Journey Happens Inside the LLM
In 2026, your best customer might never visit your website. They’ll ask an assistant a question, compare options, get a recommendation and complete the transaction inside the same chat window.…
Executive Viewpoints May 12
Best Buy to Expand Store Count for the First Time in a Decade
Smaller format locations have provided a boost in revenue from both online and in-person shoppers, according to Best Buy's annual report.
News May 11
Are Retailers Ready for Agentic Commerce?
We saw the introduction and rise of agentic commerce in 2025 thanks to the massive adoption of AI. As it’s moved from concept to reality, AI agents are beginning to…
Executive Viewpoints May 11
How AI-Powered Pricing Tests the Line Between Surveillance and Fairness
AI is transforming retail pricing strategy by enabling proactive and dynamic pricing, enhancing competitiveness and building consumer trust through transparent and data-driven practices.
Features May 11
Aritzia CEO Jen Wong Details U.S. Store Expansion and Revenue Growth
Key takeaways: Aritzia opened 14 new boutiques and repositioned 4, bringing the U.S. store total to 76, with U.S. net revenue up 43.8% to $2.28 billion in fiscal 2026. Digital…
News May 8
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