Retail TouchPoints

Starbucks’ New CEO to Focus on Improving In-Store Service in the U.S.

Brian Niccol, the newly appointed Chairman and CEO of Starbucks, has admitted that in some U.S. stores, the retailer isn’t “always delivering” the great coffee and sterling customer service that…

Sur La Table Owner Adds Backcountry to Brand Portfolio

CSC Generation Enterprise (CSC), a technology platform that owns brands including One Kings Lane and Sur La Table, has purchased outdoor retailer Backcountry and its family of brands, including MotoSport,…

Unlocking the Value of Fit Tech: Personalization and Recommendations

Nearly 15% of all retail sales were returned in 2023 — and 75% of consumers cited fit as the main reason. As a result, brands and retailers of all sizes…

Are we Wasting Time Mining Data for Customer Preferences? 

Analyzing customer data to predict future purchases can be hard. And it doesn’t help that most companies focus far too often on preference data to anticipate what customers will want…

Levi’s to Expand In-Store Associate ‘BackPocket’ App to Mexico

Levi’s will create a localized Mexican version of its in-store associate BackPocket app, already in use in 14 countries including the U.S., Canada and a number of European nations. The…

Arc’teryx

Arc’teryx Equipment has opened its largest brand flagship at 580 Broadway in New York City. The two-story, 14,164-square-foot space was designed to spotlight circularity as the future of retail while…

Inside Bionic Retail

Roblox Unlocks In-Game Commerce with Shopify Integration

Roblox has announced a new commerce integration with Shopify that will allow brands with Shopify storefronts to sell physical items directly in their Roblox games. Shopify plans to begin piloting…

JCPenney and Jamey Perry Launch Fashionable Adaptive Apparel Line

JCPenney has partnered with disabled writer and athlete Jamey Perry on a line of fashionable, functional apparel for women who use wheelchairs. The collection includes 18 styles at prices ranging…