Retail TouchPoints

E-Tailing Group Study Shows 72% Of Retailers Now Sell Through Mobile

Nearly three quarters (72%) of surveyed retailers currently sell through mobile, according to a Q1 2013 study from the etailing group. In addition, 76% said mobile initiatives are key for…

ForeScout And AirWatch Partner To Offer Secure BYOD Strategies

All types and sizes of retail businesses are considering the benefits of implementing bring your own device (BYOD) policies, which enable employees to connect their personal smartphones and tablets to…

What Mid-Size Retailers Think About Financing And Investment In 2013

Mid-size businesses are powerful, often underappreciated drivers of the U.S. economy. Defined as companies with annual revenues between $10MM and $1B, mid-size businesses account for one-third of private sector Gross…

Costco Boosts Customer Engagement With Digital Advertising

Costco Wholesale Corporation is using embedded, transparent digital watermarks in consumer editorial and advertising content to deliver a print-to-mobile experience to 8.6 million members. Readers with mobile devices can access…

Rue La La CMO Shares Views On Flash Sale Model Success And Future Plans

Rue La La is recognized as a pioneer in the flash sale space. Touted as a members-only shopping site, Rue La La provides shoppers with VIP access to coveted brands…

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Back-To-School Market For College Students Winds Up

The customary back-to-school season ends in September, but online opportunities to sell into the college market are just winding up. Students receive their college acceptance letters in the springtime, start…

Seven Keys To Building A Next-Generation Customer Service Platform

More consumers are using mobile devices, online communities and social media to initiate customer service requests. This shift in behavior has motivated merchants to support next-generation consumers with improved customer…

Retailers Enrich The Customer Experience With Scheduling Optimization

Following is Part 1 of the Retail TouchPoints series focused on Best Practices In Workforce Management. This section focuses on technologies and strategies designed to optimize the scheduling process.  Part…