Retail TouchPoints

Bob Willett Shares His Perspective On Customer-Centricity

While many retailers like to believe that the customer is at the center of everything they do, few achieve true customer centricity. With the challenges of the current retail climate,…

Amazon To Purchase Goodreads

Amazon announced the acquisition of Goodreads, a book recommendation web site with more than 16 million members and 30,000 web-based book clubs. Both companies share a passion for reinventing reading,…

How Duane Reade, Whole Foods And Nike Tap Into Gamification

  Following is Part 2 of the Retail TouchPoints series focused on Retail Wins In Gamification. This article will spotlight forward-thinking retailers that leverage game mechanics and strategies to enhance…

Credit Card Fraud Prevention Essential To Retail Success In 2013

As the U.S. moves further away from recession and retail sales continue to pick up momentum, merchants must keep an eye on their credit card sales. Fraudsters have long been…

Actionable Insight From Customer Buying Patterns

Shoppers expect that when they make a purchase, they do it in groups. It is the job of the retailer to figure out what kind of stuff we buy together,…

Retail Industry Improves Customer Experience Ratings

Retailers are investing more time and money in improving the customer experience across all channels. Results from the 2013 Temkin Experience Ratings indicate that these efforts have been successful: the…

BlazeLoop Platform Delivers Real-Time Customer Data

Current and thorough customer feedback is essential for retailers striving to provide the most in-demand products, increase sales, improve customer relations and generally fine-tune business operations. For instant, on-the-spot feedback,…

Taking A Native Ad Campaign Global By Liz Elting, Co-Founder and CEO, TransPerfect There’s been a lot of talk in the digital media arena about native advertising and the opportunities…

MarketLive Helps Crazy Shirts Make Waves On Mobile Devices

Crazy Shirts, a maker of Hawaiian clothing, is using technology from MarketLive, an e-Commerce platform provider, to optimize the retailer’s web site for viewing on smartphones and tablets. In addition…