Retail TouchPoints
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In Online Retail The Best Are Always Different
The best and fastest growing online retailers have one common trait — they’re different. Online retailing is like being in a race: the companies that move the fastest and execute…
Executive Viewpoints November 18WoMI Revealed As Next-Generation Customer Experience Metric
Simple evaluations of customers’ shopping experiences can deliver the analytics retailers need to assess and improve the customer experience. Introduced in 2003, the Net Promoter Score (NPS), based on just…
Features November 18MICROS Commerce Platform Merges Customer Experiences Across Channels
Integrating customer touch points to provide an optimal customer experience remains a major challenge for retailers. MICROS Systems, an IT solution provider specializing in hospitality and retail industries, has introduced…
News November 18AnyGuest.com Taps Epson To Enhance Guest Ordering Application
AnyGuest.com, a mobile application designed to provide real-time food and drink ordering in restaurants, now is partnered with the OmniLink TM-T88V-i POS printer from Epson America to streamline ordering printing.…
News November 18Black Friday & Cyber Monday: Shoppers are Ready. Are Your Communications Systems?
By Adam Simpson, CEO, Easy Office Phone As two of the year’s biggest sales days approach, representing billions in revenues, retail-oriented companies and their partners must be prepared to address the…
Executive Viewpoints November 18The Coffee Bean & Tea Leaf Generates Local Buzz With MomentFeed
To be successful at social media, it is no longer enough for merchants to simply blast the same offers and messages to hundreds — or thousands — of consumers simultaneously.…
News November 18Christopher & Banks Implements Analytics Solutions From QuantiSense
Christopher & Banks, a specialty women’s apparel retailer, has adopted the Retail Business Intelligence and Playbooks solutions from QuantiSense to help automate the management of retail exceptions within its 598…
News November 15Majority Of Consumers Will Shop In Stores During The Holiday Season
Over the past decade, retailers were concerned that the growth of e-Commerce would eventually render the in-store experience obsolete. However, year after year, customers continue to visit brick-and-mortar stores to…
News November 15Innovating From Within: How To Push For Change Despite Current Success
Clay Olivier, CEO, Volusion, Inc. It all started on a pleasant September day, where, at the 2008 Web 2.0 Expo, I was impressed by the potential that a killer API…
Executive Viewpoints November 15
