Retail TouchPoints

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Kudos To The Retailers Hyper-Focused On Customer Engagement

By Debbie Hauss, Editor-in-Chief Each year at Retail TouchPoints we recognize retailers that go the extra mile in engaging with customers. This year’s Customer Engagement Awards features 14 different retail companies that implemented innovative…

Executive Viewpoints December 11

Groupon Acquires Boomerang

Daily deal company Groupon has acquired social gifting company Boomerang in an effort to expand its variety of products and services for consumers.  As a result of the deal, Boomerang…

News December 11

14 Retailers Win Customer Engagement Awards

As we move into 2014, retailers are focused on finding creative, innovative and compelling new ways to engage with customers. Throughout all channels — in-store, online, via mobile and social…

News December 10

Some Retailers Cut Hours And Benefits, Others See Opportunity With Obamacare

Web site issues aside, while much of the publicity regarding Obamacare has centered around companies cutting back hours and reducing health care benefits for employees, there has been a wide…

Features December 10

Radically Expand Product Assortments With No Inventory Risk

The proverbial free lunch might just be achievable for online retailers. Imagine vastly expanding your product assortment while, at the same time, freeing capital locked up in inventory. Sound impossible?…

Executive Viewpoints December 10

Cross-Channel Fulfillment Takes Priority Over Other Omnichannel Initiatives

Many retailers are establishing their plans for creating a seamless, omnichannel customer experience. New research from OrderDynamics and Forrester Consulting reveals that cross-channel fulfillment programs, such as buy online, pickup…

Features December 10

The Devil Is In The Details

By Alicia Fiorletta, Senior Editor  You know that saying “the devil is in the details”? It refers to “a catch or mysterious element hidden in the details.”  In retail, this…

Executive Viewpoints December 10

Mobile Price Intelligence Solution From 360pi Helps Combat Showrooming

Showrooming costs brick-and-mortar retailers as much as $217 billion in lost sales, according to an infographic from 360pi posted by Retail TouchPoints. As more consumers use mobile devices to compare…

News December 9

Online And Mobile Generate Record Revenue During Thanksgiving Weekend

Results from Thanksgiving weekend confirm that e-Commerce and mobile accounted for more sales than any previous year, and industry experts predict that more consumers will turn to the web to…

Features December 9
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