Retail TouchPoints

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TouchPoints TV at #NRF14: Lori Schafer, SAS

Retailers need to innovate, innovate, innovate, said Schafer. They must understand what’s coming. If they were not the early adopters, they must execute this year. “Technology should no longer be…

News January 29

TouchPoints TV at #NRF14: John Thrailkill, The Container Store

One of the best companies to work for, according to Fortune Magazine, The Container Store is seeking “simplification” in the way store employees interact with shoppers. The 63-store retailer has…

News January 29

Three Obstacles Coin Must Surpass To Succeed

By Brian Anderson, Associate Editor One of my biggest pet peeves is the number of cards I have in my wallet. My wallet is often so disorganized that I’m confident…

Executive Viewpoints January 29

L.L. Bean, Zappos Among Retailers Recognized In Customer Service Study

There are a variety of new marketing and communication channels emerging on what seems like a daily basis. Although many retailers see this as an ongoing challenge, it provides an…

News January 29

Feedzai Fraud Prevention Platform Debuts In U.S.

Feedzai, a Europe-based fraud prevention solution provider, announced that its solution is now available for U.S. businesses. Feedzai will be offering the solution to U.S. retailers, payment networks and banks…

News January 29

Gordmans, Gymboree Implement Oracle Retail Solutions

Gordmans, a department store chain specializing in apparel and fragrances, has implemented Oracle Retail Supply Chain Planning and Execution solutions as part of a business expansion strategy that includes adding…

News January 28

Total Merchant Services CEO Joins ETA Presidential Advisory Council

Total Merchant Services, a provider of business services for small companies, announced that Joe Kaplan — the company’s CEO — was appointed to the 2014 Presidential Advisory Council of the…

News January 28

SDL Unveils New Business Strategy, Customer Experience Cloud

With a new flagship product, the Customer Experience Cloud (CXC), SDL will offer retailers a cloud-based customer experience platform that incorporates social intelligence, customer analytics, campaign management, e-Commerce and web…

News January 28

Financial Analysts Share Insights On Recent Data Security Breaches

Executives at Target and Neiman Marcus are reeling from breaks in data security systems that compromised millions of customers’ credit and debit card records. Now Michaels Stores is investigating a…

Features January 28
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