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How To Get To Omnichannel…Fast
As consumers, we’ve been experiencing omnichannel retail in our everyday lives. Retailers know that today’s shopper uses all channels available to them, including multiple channels for a single purchase. Consumers…
Executive Viewpoints October 14
Retailers And Suppliers Optimize Merchandise Planning With Market6 Vantage Suite
Retailers and suppliers need to consistently collaborate and share information to drive customer satisfaction, loyalty and sales. Retail analytics provider Market6 has released Market6 Vantage, a suite of applications designed…
News October 14
CPG And Retail M&A Activity Reaches Highest-Valued First Half Since 2007
CPG and retail mergers and acquisitions (M&A) increased 3.3% in the first half of 2014 to $140.7 billion, marking the highest-valued first half of activity since 2008 ($147.7 billion), according…
News October 14
BoldChat Extends Live Chat To Mobile Devices
Now that mobile consumers can access their favorite retailers with just the tap of a screen, they have higher expectations of their shopping experiences. To adhere to these expectations and…
News October 14
Turning Showrooming Into A Retail Advantage
Brick-and-mortar retailers are howling about “showrooming.” Someone comes into the store to see, touch and experience the product, only to return home to the Internet to compare prices and buy…
Executive Viewpoints October 14
Luxottica CEO Resigns After Six Weeks In Position
Luxottica Group, a designer, manufacturer and distributor of luxury and sports eyewear, held an emergency Board of Directors meeting after Enrico Cavatorta, CEO of the company, resigned on Oct. 12,…
News October 14
TOMS Uses Salesforce Service Cloud To Fuel One For One Movement
Some retailers are focusing on social good and responsibility by forging relationships with charities and non-profits. But there are other retailers, like TOMS, that could be described as “movement-based organizations,”…
Features October 13Is Your Contact Center Driving Your Omnichannel Strategy?
By John Cray, Enghouse Interactive Many retailers recognize that satisfying the demands of today’s highly connected consumers requires a strong commitment to the omnichannel — enabling customers to interact with…
Executive Viewpoints October 13
La Cage Aux Sports Increases Table Income By 10% With Motorola
Consumers said they planned to spend 9.1% less per restaurant meal in 2014, according to a survey from consulting firm AlixPartners. However, if customers have a positive and memorable dining…
Features October 13
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