Retail TouchPoints
Walmart and Sam’s Club Announce Price Reductions on Thousands of Goods
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Turning Showrooming Into A Retail Advantage
Brick-and-mortar retailers are howling about “showrooming.” Someone comes into the store to see, touch and experience the product, only to return home to the Internet to compare prices and buy…
Executive Viewpoints October 14
Luxottica CEO Resigns After Six Weeks In Position
Luxottica Group, a designer, manufacturer and distributor of luxury and sports eyewear, held an emergency Board of Directors meeting after Enrico Cavatorta, CEO of the company, resigned on Oct. 12,…
News October 14
TOMS Uses Salesforce Service Cloud To Fuel One For One Movement
Some retailers are focusing on social good and responsibility by forging relationships with charities and non-profits. But there are other retailers, like TOMS, that could be described as “movement-based organizations,”…
Features October 13Is Your Contact Center Driving Your Omnichannel Strategy?
By John Cray, Enghouse Interactive Many retailers recognize that satisfying the demands of today’s highly connected consumers requires a strong commitment to the omnichannel — enabling customers to interact with…
Executive Viewpoints October 13
La Cage Aux Sports Increases Table Income By 10% With Motorola
Consumers said they planned to spend 9.1% less per restaurant meal in 2014, according to a survey from consulting firm AlixPartners. However, if customers have a positive and memorable dining…
Features October 13
Halloween Express Improves Inventory Efficiency During Peak Selling Times
Seasonal businesses face the challenge of managing inventory in light of ebbs and flows in demand. With more than 200 stores and an e-Commerce site, Halloween Express sees majority of…
Features October 10Challenges For The Modern-Day CMO
By Alan Cohen, Giant Spoon Marketing has changed so much in the last few years. For those who think we are not really that different from the “Mad Men” days,…
Executive Viewpoints October 10Millennials Are Mobile And Visual
Millennials have been characterized as the “me, me, me generation,” but I would argue that it’s actually quite the contrary. With mobile devices in hand, Millennials are accessing a wealth of…
Executive Viewpoints October 9
Gap CEO Steps Down
Glenn Murphy has announced that he will retire from his position as CEO of Gap Inc. effective February 1, 2015. The retailer’s board of directors unanimously agreed to appoint Art…
News October 9
