Retail TouchPoints
What Wayfair is Learning as it Takes Its Online Catalog to Brick-and-Mortar
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Five Trends Poised to Shape the Future of Digital Experiences in 2025
As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for companies. According to Forrester’s U.S. Customer Experience Index…
Executive Viewpoints January 16
Tracee Ellis Ross on Innovation, Team Building and Why ‘Challenge’ Marketing is Broken
Actress Tracee Ellis Ross started building her vision for Pattern Beauty while starring on the sitcom Girlfriends, but it was her lifelong experience as a “curly girly” (a woman with…
Features January 15
Walmart Updates Branding to Better Align with Heritage and Innovation
Walmart has unveiled a refreshed look and feel to better showcase its legacy and commitment to its customers. The comprehensive image revamp will extend across channels and touch points from…
News January 15
Joann Files for Second Bankruptcy in 10 Months, Seeks Buyer
Joann has filed for bankruptcy protection for the second time in less than one year and is seeking a buyer, according to CNN and multiple media reports. The crafts retailer…
News January 15
Resilience is Key as Payments Acceptance becomes Mission-Critical
Consumers now prefer digital payment options, with cash usage declining in all major economies. Cards have become by far the most popular payment method, with contactless now accounting for most…
Executive Viewpoints January 15
Inside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer
One of the core values of Dick Schulze, Founder of Best Buy, was “learning from challenge and change” — a prescient insight from a retail leader who even back in…
Features January 14
How Smart Design will Shape the Future of Retail Media Networks
As retailers face the imperative of implementing a retail media strategy, the number of Retail Media Networks (RMNs) continue to grow. With a need to differentiate yet simplify their offering,…
Executive Viewpoints January 14
Buckle Adopts Aptos ONE POS to Bring Unified Commerce to 440+ Stores
The Buckle, Inc., will implement Aptos ONE as its new POS system to bring personalized and efficient interactions to every customer — and employee — in its 440+ stores across…
News January 14
Macy’s Leaders Answer 6 Big Questions About the Company’s Future at NRF
The leaders of Macy’s Inc.’s three retail banners — Macy’s, Bloomingdale’s and Bluemercury — took the stage together on Sunday, Jan. 13 at the NRF Big Show in NYC, offering…
Features January 13
