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“Ugh! It’s Him Again.” How To Deal With Difficult Customers
By David Bozin, Bindo His reputation preceded him. Your co-workers scattered when they saw him coming, but you were too new to know any better so you asked how you…
Executive Viewpoints April 3
Shiseido Exec: Mobile Apps Help Empower And Connect Beauty Consultants
With smartphones and tablets in hand, store associates can access a wealth of information, such as product information and prices, customer profiles and inventory levels across channels. Cosmetics manufacturer Shiseido…
Features April 3
How ULTA Is Leveraging Technology To Connect With Customers
The success speaks for itself at ULTA Beauty: The company has grown 20% in the last year and has increased its store count to 774 (100 new stores per year…
Features April 3All Target Canada Stores Will Close By April 12
After announcing in January 2015 that it would shutter its Canadian operations, Target has reported that all remaining stores will close by April 12. The retailer’s three local distribution centers…
News April 2Want To See A Better Return On Your Customer Relationships?
The Internet has given consumers real-time access to low prices, extreme discounts and flash sales. So it’s easy to see why so many shoppers focus first and foremost on finding…
Executive Viewpoints April 2
UPS: ‘Flex Shoppers’ Continue To Control Shopping Climate
Today’s shoppers now expect to be able to shift from one channel and device to the next at any time, especially with the prevalence of mobile. This cross-channel environment is…
News April 2
Enabling Agile Implementation With Accessible Mobile Publishing Tools
With Carin van Vuuren, CMO, Usablenet “Marketers are still battling to be fully optimized with mobile,” noted Carin van Vuuren, CMO of Usablenet. To help improve personalization strategies with mobile,…
News April 2Charming Charlie Deploys Digital Gift Card Platform With SVS
Women’s fashion accessories retailer Charming Charlie has expanded its relationship with Stored Value Solutions (SVS) to offer digital gift cards to fuel company growth. SVS has managed the retailer’s in-store…
News April 1
Facebook Shakes Up Customer Service With New Messenger Offering
Many consumers visit social networks to learn about a brand, its products and even ask questions. According to the 2014 State Of Multichannel Customer Service report from Parature, 35% of consumers…
Features April 1
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