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What Wayfair is Learning as it Takes Its Online Catalog Offline to Brick-and-Mortar
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Why Chatbots Haven’t (and Won’t) Live up to the Hype
In the early 2010s, technology forecasters and business analysts painted a compelling picture of the future of customer service: chatbots would dramatically cut labor costs and transform how consumers interacted…
Executive Viewpoints January 23
Walmart Adds In-Home Customer Tests to its Suite of Insights Tools for Suppliers
Walmart Data Ventures — the business unit within Walmart that leverages the retailer’s vast data resources to offer insights to its product suppliers — is launching a new service that…
News January 22
Home Depot Adds Uber Eats and DoorDash Delivery Options from 2,000+ Stores
The Home Depot has partnered with both Uber Eats and DoorDash to offer on-demand or scheduled delivery of home improvement and gardening products from its 2,000+ stores across the country.…
News January 22
Fanatics to Debut Community-Friendly Flagship on London’s Regent Street
Fanatics Collectibles will launch its first-ever flagship store in London this spring in an 8,647-square-foot space designed for interactive community-building events such as monthly trade nights, kids’ rip events, athlete…
News January 22
Trump, Tech CEOs Make Extravagant Promises with Launch of AI Investment Project ‘Stargate’
The parade of Big Tech CEOs through the White House continued on Tuesday as the CEOs of OpenAI and Oracle, joined by the CEO of SoftBank, joined newly inaugurated President…
News January 22
Why People-Centered Design will be One of 2025’s Hottest CX Trends
Some 2025 retail design trends are easy to predict; for example, it’s a good bet that artificial intelligence (AI) will play a starring (or at least supporting) role. But we…
Features January 22
Thinking Locally to Drive PoS and Expansion Campaigns
Your brand has had great success at home, and now you want to duplicate that in additional markets, maybe even expand internationally. Yet conducting point-of-sale (PoS) campaigns in new regions…
Executive Viewpoints January 22
An Old Sticking Point for More Sustainable Supply Chains
Across the globe in 2024, 31.5% of overall plastic waste is expected to be mismanaged after disposal. This means it will either remain uncollected or improperly managed, ending up in…
Executive Viewpoints January 22
Justice Department Accuses Walgreens of Dispensing ‘Millions’ of Illegal Opioid Prescriptions
The U.S. Department of Justice has filed a civil suit against Walgreens alleging that the pharmacy retailer dispensed millions of unlawful prescriptions for opioids despite “clear red flags that indicated…
News January 21
