Retail TouchPoints

Latest Posts

Mobile: The Great Equalizer For Retail

In this Q&A, Amdocs’ OpenMarket Division’s Tim Fujita-Yuhas shared insights on how mobile will impact retail moving forward. 1) How have consumer mindsets impacted mobile’s influence on retailers today? In…

Executive Viewpoints December 15

The Gift That Keeps On Giving: The Power Of Feedback And Your Frontline

It’s a tradition. With the crucial holiday shopping season in full swing, retailers raise armies of customer service personnel to bravely battle through the annual onslaught of store traffic. Sound…

Executive Viewpoints December 15

30% Of Shoppers Wait Until Christmas Week To Do Majority Of Holiday Shopping

Last-minute shopping continues to be a “bad” behavior that plagues consumers, and to some extent retailers, every year. Nearly one third (30%) of shoppers typically wait until the week of…

Features December 15

BJ’s Wholesale Club Promotes COO To CEO

BJ’s Wholesale Club has promoted its President and COO, Christopher Baldwin, to President and CEO, less than four months after he was hired from Hess Retail. Baldwin will succeed Laura…

News December 14

34% Of Thanksgiving And Black Friday Online Orders Picked Up In Store

While an increased focus on e-Commerce and the rise of mobile retailing are changing the manner in which consumers shop, the in-store shopping experience will continue to be a backbone…

News December 14

Color Cues In Branding

By Dr. Aparna Sundar, University of Oregon If a picture is worth a thousand words, a color may be even more valuable. Subconsciously, consumers ascribe various qualities to certain colors…

Executive Viewpoints December 14

Fraudsters Get More Creative During The Holidays

The holidays bring a greater risk for criminal fraud, leaving retailers exposed if they don’t understand their “weak spots.” During the holidays, fraudsters go to great lengths to blend their…

Features December 14

Cub Foods Deploys Goldstϋr Self-Service Jewelry Appraisal Kiosks

Supermarket chain Cub Foods, a subsidiary of SuperValu, is the first retailer to deploy automated kiosks from Goldstϋr, placing them in stores in the Minnesota cities of Silver Lake, Stillwater,…

News December 11

Indochino Appoints Shop.ca Founder As CEO

Men’s fashion retailer Indochino has appointed Drew Green, the founder of Shop.ca, as its new CEO. Green will replace outgoing CEO Kyle Vucko, who will continue as a strategic advisor.…

News December 11
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank