Retail TouchPoints

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Embracing Social Selling And Biometrics In 2016

With: Carin van Vuuren, Usablenet Three emerging trends stand out as actionable for retailers: social selling; biometrics – voice, in particular; and the overall in-store experience. When it comes to…

News February 4

Tailored Brands or Men’s Wearhouse: Benefits And Pitfalls Of New Brand Names

Changing your brand name can be a risky move. Customers don’t always react well to the change, resulting in more harm than good. There are factors such as mergers, repositioning…

Features February 3

Digital Receipt Solution Expands Communications ‘Real Estate’

Star Cloud Services, a subsidiary of receipt printer manufacturer Star Micronics, has launched Receipt Flip, a two-sided, color digital option for SMBs. This new capability, which is free to Star…

News February 3

Do Retailers Take Enough Advantage Of Super Bowl Festivities?

With Super Bowl Sunday now only a few days away, retailers and brands are gearing up for a surge in beverage, food and consumer product sales. Amazon is even getting…

Executive Viewpoints February 3

Amazon To Open Hundreds Of Bookstores?

Just when we thought bookstores were passé, Amazon is planning to open hundreds, according to reports from the CEO of General Growth Properties, Inc., one of America’s largest shopping mall…

News February 3

Can Your Web Site Handle The Super Bowl Blitz?

You spent the money. Your ad campaign is a lock; an untouchable winner. Pop the champagne corks now. But wait! Are you sure your web site can handle the traffic…

News February 2

Incentivizing Innovation: Customer Loyalty in 2016

By Dax Dasilva, Lightspeed While it may seem as though loyalty has migrated online, the reality that will take shape in 2016 and beyond is that consumers are channel agnostic…

Executive Viewpoints February 2

Managing Returns In A Complex Omnichannel Environment

Omnichannel has been a hot topic for the past few years in retail. That begs the question: When will retailers just achieve omnichannel success and move on to the next…

Executive Viewpoints February 2

Resolved: I Will Stop Sending The Same Email To Everyone In 2016

We’ve all been hearing for years that we need to stop batching and blasting our emails. Yet, we know we don’t. Sending a message to every subscriber on our list…

Executive Viewpoints February 2
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