Retail TouchPoints

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Victoria’s Secret CEO Turney Calls It Quits; Wexner Takes Over

In a move akin to suddenly leaving your spouse just before Valentine’s Day, Victoria’s Secret CEO Sharen Jester Turney exited her post late last week after 16 years with the…

News February 16

Personalizing The Retail Customer Experience With A Graph

Providing real-time product and service recommendations has become a “must-do” for online retailers. But the secret ingredient is one that you likely already have — all the customer data you’ve…

Executive Viewpoints February 16

Data Revolution In Retail Driven By IoT, Big Data And Customer Segmentation

I had the pleasure of attending the National Retail Federation big show, NRF16, as well as the show in 2015. It was a fantastic event, and I enjoyed live-tweeting my…

Executive Viewpoints February 16

Lenox Boosts Holiday Sales 26% With Enhanced E-Commerce Functionality

The luxury dinnerware retailer Lenox, known for its namesake brand and designer lines such as Dansk, Marchesa and kate spade new york, saw a healthy 26% boost in sales during…

News February 16

Building International Success Via Localized Personalization

Achieving meaningful levels of localization and personalization is difficult enough when a retailer is operating in its own home country. Those challenges are multiplied many times when the retailer goes…

Editor's Perspective February 16

Fraud-Related Expenses Consume 20% Of Digital Goods Sellers’ Budgets

Digital goods retailers — online merchants that sell goods that are stored, delivered and used in an electronic format — have their work cut out for them when it comes…

News February 16

Steven Alan Switches Strategy To ‘Mobile-First’ Even Within Its Stores

With mobile spending in November and December 2015 increasing 59% from the same period in 2014, reaching $12.7 billion, it’s ever-clearer that retailers must capitalize on making their mobile experience…

Features February 15

Millennial Methods: 3 Ways To Train The Next Sales Generation

By Kevin Cundiff, Fortegra Your workforce is evolving. Are you? Today’s culture of immediacy has completely changed the way Millennials take in information and communicate what they’ve learned. As a…

Executive Viewpoints February 15
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Toys ‘R’ Us Promotes Joe Venezia To Global Store Operations Post

Toys ‘R’ Us has promoted Senior VP of Store Operations Joe Venezia to the post of Executive VP of Global Store Operations, effective February 22. Venezia will take on responsibility…

News February 12
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