Retail TouchPoints

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Ace Hardware Celebrates A Decade Of High Customer Satisfaction

For the 10th consecutive year, Ace Hardware ranked “Highest in Customer Satisfaction among Home Improvement Retail Stores,” according to the J.D. Power 2016 U.S. Home Improvement Retailer Store Satisfaction Study. …

Features July 25

PayPal-Visa Deal Signals Some Agreement Within Fragmented Mobile Payments Industry

The longstanding rivalry between PayPal and Visa appears to have been quelled, with the companies striking a deal designed to make it easier for Visa cardholders to use the online…

News July 22

6 Key Elements Of A Successful Loyalty App

By Steve Hauber, Valassis Every business wants new customers, but it’s less expensive to retain a loyal fan base since they can be your best brand ambassadors and bring new…

Executive Viewpoints July 22

Is Off-Price Now The New Normal?

While many traditional retailers had a weak Q1, off-price retailers such as TJX, Ross Stores and Five Below did quite well for themselves in the same period. Unlike department stores…

News July 22
1eastern

Eastern Mountain Sports, Bob’s Stores Merged Into New Holding Company

Private equity investment firm Versa Capital Management has formed a new holding company. Dubbed Eastern Outfitters, LLC, the company brings together two restructured and recapitalized retail operations: Eastern Mountain Sports…

News July 21

Twitter And Instagram Execs Share Social Media Best Practices

I’ve been an advocate of social media since the early days of Myspace, but I didn’t realize how important platforms such as Twitter and Instagram are to brands and retailers until I first started…

Editor's Perspective July 21

MasterCard Buys UK Payments Provider VocaLink For $920 Million

In another sign that MasterCard is determined to stay relevant in a rapidly changing payments landscape, the company will acquire a majority stake in payment systems provider VocaLink for £700…

News July 21

Nuance To Acquire TouchCommerce For $215 Million

Speech and interface tech company Nuance Communications, Inc. announced that it has signed a definitive agreement to acquire digital customer service and engagement solutions provider TouchCommerce for a total consideration…

News July 21

Font Company Monotype Buys UGC Startup Olapic For $130 Million

Digital typesetting and typeface design company Monotype has acquired Olapic, a user-generated content (UGC) startup, for approximately $130 million.  The acquisition will enable Monotype to leverage Olapic’s Earned Content Platform…

News July 21
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