Retail TouchPoints

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LiveWorld Launches Chatbot Management For Facebook Messenger

LiveWorld has launched chatbot management software for Facebook Messenger, designed to enable chatbots to automatically hand off consumer interactions to live human agents when necessary. Retailers can conduct one-on-one conversations with customers…

News December 6

73% Of Retailers Plan To Have Unified Commerce Platforms By 2019

Retailers have ambitious plans to move toward the goal of “unified commerce.” While only 22% of retailers currently have a unified commerce platform in place, 73% plan to have a…

News December 6

Organized Retail Crime Hurts You (Even If You’re Not CVS Or Walgreens)

By Debbie Hauss, Editor-in-Chief I’ve been covering the retail industry for a long time now, but just had my first truly intensive lesson on Organized Retail Crime (ORC) and its…

Executive Viewpoints December 6

Cybersecurity Risks Run High For Biggest Holiday Retailers

All 48 of the nation’s largest holiday retailers have multiple issues with domain security, and more than 90% have a missing SPF (Sender Policy Framework) Record, which increases the risk…

News December 5

After Mass Layoffs At HQ, What’s Next For The Limited?

A few weeks after hiring a financial advisor to help explore a potential sale, Limited Stores LLC — also known as The Limited — has begun to lay off as…

News December 5

Walmart Improves Brand Content Offerings With ItemMaster Partnership

Walmart.com shoppers will soon have access to more engaging brand content across all channels. The retail giant announced a new content partnership with ItemMaster to make available manufacturer’s Complete &…

News December 5

77% Of Brands Want To Get More Insights From Retail POS Data

While brand manufacturers continue to invest in POS analytics and gather relevant customer data from retailer partners, 77% still believe they can be doing more with the data to improve…

News December 5

Amazon Unveils Totally Checkout-Free Grocery Market

The king of the retail jungle roars again. Amazon has unveiled a grocery store with no lines, no registers, no cashiers and no self-checkouts. Amazon Go, an 1,800-square-foot retail space…

News December 5

Why I’m In Love With The Lady In The Self-Checkout Machine (And Why You Should Be Concerned)

By Dr. Dennis Rosen I have a confession. I’m in love with another woman. It’s not a secret. We get together in public — at least a couple times a…

Executive Viewpoints December 5
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