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From Mid-Year Pressure to a Winning Holiday Season: Lessons from the First Half of 2026
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Newegg Unifies Self-Service, Live Chat To Power Omnichannel Concierge
As a major pure play computer parts and electronics retailer, Newegg has had to prioritize the customer service experience delivered on its web site. But with more consumers using their…
News December 12Amazon Denies Plans To Open 2,000 Stores
Amazon definitely is taking steps into the world of brick-and-mortar retailing, but for the time being they remain baby steps. The most recent speculation about Amazon’s plans was fueled further…
News December 9Industry Events In 2017 That Will Define Our Industry’s Future
By Dan Hodges, Custom Curated Experiences For many people in the retail industry, the year 2016 was one of the most fascinating and unpredictable times in living memory. All over…
Executive Viewpoints December 9
Organized Retail Crime Hurts You (Even If You’re Not CVS Or Walgreens)
I’ve been covering the retail industry for a long time now, but just had my first truly intensive lesson on Organized Retail Crime (ORC) and its effect on the industry…
Editor's Perspective December 9
NRF Big Show Preview: Editors’ Picks For Can’t Miss Sessions
Bigger than ever, the 2017 National Retail Federation (NRF) Annual Big Show will feature more than 300 speakers delivering more than 55 breakout sessions and 11 keynotes on six different…
Features December 9Swank Boutique Ramps Up Store Surveillance With HD Cameras
Swank Boutique offers women’s accessories, jewelry, small gifts and clothing that can slip off hangers or fall victim to sleight of hand quite easily, so shoplifting attempts can be common. To protect…
News December 8Starbucks Five-Year Plan: 12,000 New Stores And A Focus On China
While Howard Schultz’s upcoming retirement as Starbucks’ CEO has sparked many questions about the coffee giant’s future direction, the company certainly isn’t slowing down its expansion efforts. Starbucks plans to…
News December 8
Sweet Deal: 5 Ways Godiva Is Rethinking Digital
Godiva Chocolatier Director of Ecommerce, Brita Turner, shares exclusive insights into the retailer’s recent digital transformation, which delivered 16% sales increases and a 12% boost in conversion rate. The holiday…
Features December 8High-Tech Shoppers Are High On Mobile And Social Usage
According to the Consumer Technology Association (CTA), 68% of consumers —roughly 170 million people —plan to purchase technology gifts this holiday season. With high-tech purchases expected to account for a…
News December 7
