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Walmart Scraps ShippingPass, Lowers Free Shipping Threshold To $35
Walmart has cancelled its ShippingPass subscription delivery pilot only seven months after opening the platform to all shoppers, a sign of the difficulty competitors face in offering an alternative to…
News February 3Hudson’s Bay In Preliminary Talks To Take Over Macy’s
Saks Fifth Avenue and Lord & Taylor parent Hudson’s Bay has approached Macy’s about a possible takeover, according to a report from The Wall Street Journal. Talks between the companies…
News February 3
Symphony Commerce Appoints Ken Fine As CEO
Symphony Commerce, a Commerce as a Service (CaaS) platform provider, has named Ken Fine CEO. Fine succeeds Harish Abbott, who will transition to lead the company’s long-term business strategy and…
News February 38 Customer Service Trends You Need To Watch Out For In 2017
By Ashley Unitt, NewVoiceMedia The principles of customer service remain unchanged: to build good relationships with your customers you need to create a friendly environment that leaves a positive impression…
Executive Viewpoints February 3
A&F Promotes Merchandising Chief To CEO
Abercrombie & Fitch (A&F) is filling out its C-suite with internal talent, promoting President and Chief Merchandising Officer Fran Horowitz to the CEO spot. Her ascension ends a two-year period…
News February 3
Amazon Posts 55% Q4 Profit Rise Off Holiday 2016
Amazon had yet another lucrative holiday season, capping off 2016 with a 55% year-over year profit increase to $749 million in Q4. Adjusted earnings per share reached $1.54, well above…
News February 3
Ralph Lauren CEO Larsson Steps Down
2017 may be barely a month old, but retail CEO departures already have been shaking up the industry. Now, Ralph Lauren CEO Stefan Larsson has announced he will be stepping…
News February 2Is ‘Connected Fitness’ Generating Enough ROI For Under Armour?
Under Armour’s streak of 26 straight quarters with a 20% revenue increase snapped this week in a big way: the athleticwear brand saw only a 12% revenue growth rate in…
News February 2
Despite Hype, Don’t Expect Quick Adoption Of Robotics In Retail
Judging by the buzz at the 2017 NRF Big Show, artificial intelligence-driven in-store robotics is one of the hottest trends in retail. Still, the inevitable question remains: when will retailers…
Features February 2
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