Retail TouchPoints

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How Can Brands Fight Organized Retail Crime?

Organized retail crime (ORC) continues to be a thorn in the side of merchants everywhere. In the latest high-profile example of retail theft, New York State officials indicted 12 people…

Executive Viewpoints March 29

Nordstrom Names Supply Chain VP, Cuts 106 Customer Service Jobs

Nordstrom has appointed Brent Beabout as EVP of Supply Chain, according to an internal email from Co-President Erik Nordstrom to employees. Beabout will assume the position effective April 3.  …

News March 29

Ace, BJ’s And QVC Are The Retail Industry’s Customer Experience Leaders

Ace Hardware, BJ’s Wholesale Club and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience Ratings, an annual customer experience ranking of companies based on a survey…

News March 29

Design Essentials Increases Mobile Conversions 68% With New Site Experience

As an online retailer of women’s hair care products that only sells its merchandise physically through third-party retailers such as salons, Design Essentials needs a distinctive e-Commerce presence to keep…

Features March 29

Money Can’t Fix What’s Broken At Sears Holdings

By Tim Parry, Managing Editor The end is near, and I believe Q2 2017 will finally be the quarter when Sears Holdings files for bankruptcy and calls it quits. I’m…

Executive Viewpoints March 28

Bazaarvoice-TurnTo Partnership Expands Depth Of Consumer-Generated Reviews

Bazaarvoice and TurnTo Networks are partnering to enable TurnTo clients to syndicate their ratings and reviews into the Bazaarvoice Retailer Network. The partnership expands Bazaarvoice’s ability to import consumer-generated content…

News March 28

RichRelevance Appoints CEO

RichRelevance has appointed Carl Theobald as President and CEO. Former RichRelevance President and CEO Eduardo Sanchez will remain with the company as a Board Advisor.   With 25 years of…

News March 28

Influencers Accelerate U.S. E-Commerce Sales In China

For efficient brand impact in China’s massive retail market, more U.S. retailers are turning to key opinion leaders (KOLs) to influence Chinese consumers’ online purchases. Fung Global Retail & Tech…

Executive Viewpoints March 28

Hey Big Spenders: How Brands Can Attract The Customers Prepared to Spend the Most

Demographic data has been the cornerstone of retail marketing for decades, but in order to increase advertising effectiveness and drive revenue, retailers have to consider the behavior of their consumers…

Executive Viewpoints March 28
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