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64% Prefer Quality AI-Powered Customer Service To Human Interaction
Shoppers are starting to believe in the capabilities of artificial intelligence (AI), with 63% saying the technology is an important part of helping solve complex problems in modern societies. But…
News May 8
Finding True Customer Centricity
For decades, retailers have held fast and true to the marketing mantra, looking for a 360-degree view of the customer. The rise of e-Commerce and the big data that it…
Executive Viewpoints May 8
Pointy Uploads Store Product Catalog To Online Database
Pointy has designed an electronic device that plugs into a store’s POS terminal to build an online catalog of a retailer’s in-stock products.When someone scans a product’s barcode, the Pointy…
News May 8Leveraging Advances In Technology To Deliver Delight
By Phil Dance, Alter Agents Over that last several years, hyper-personalization has become a necessity for brands and retailers. This level of personalization uses data to provide more personalized and…
Executive Viewpoints May 8
Amazon Plays Hardball: Outscores Sporting Goods Growth Rate By 4X In 2016
Amazon accounted for less than 5% of all U.S. outdoor and sporting goods sales in 2016 — $5.5 billion out of a total market of $120 billion. But with a…
News May 8
Schnucks Markets Names New President And COO
Schnucks Markets, Inc. has named David A. Peacock, former President of Anheuser-Busch, as President and COO. Peacock will be responsible for managing procurement/merchandising, operations, marketing/communications and supply chain for the…
News May 5Central Grocers Files For Bankruptcy As Creditors Seek Payment
The grocery sector has largely managed to insulate itself from retail’s bankruptcy bug of 2017, but Central Grocers has succumbed to the “illness.” The grocery cooperative serving independent supermarkets has…
News May 5Retailers, Time to Catch Up To Amazon Go Before It’s Too Late
By Craig Harper, Inpixon In gearing up for the opening of the Amazon Go stores, we heard about their delayed opening due to slight technology snafus. While there was a…
Executive Viewpoints May 5
Spinx Loyalty Program Fuels C-Store Customer Satisfaction
Loyalty programs come in all shapes and sizes, and many retailers are finding that successful programs go beyond discounts. In fact, 63% of loyalty program members believe that having a…
Features May 5
