Retail TouchPoints
Carter’s Flags Consumer Pricing Resistance, Moderates Back-Half Outlook Despite Strong Q2
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Neiman Marcus Continues Hunt For Permanent CFO As Interim Chief Leaves
Seven months after then-CFO Donald Grimes left to join Sally Beauty, Neiman Marcus is still searching for someone to take the position permanently. Michael Fung, who has served as Interim…
News May 31What Can Retailers Learn From J.Crew CEO’s Gaffe?
In an interview with The Wall Street Journal, J.Crew CEO Mickey Drexler made a shocking admission: that he missed the boat on technology’s ability to rapidly transform retailing. And now…
Executive Viewpoints May 31Payless May Close Another 400+ Stores
Less than two months after deciding to close 389 stores upon its filing for bankruptcy, Payless ShoeSource revealed that it may close another 400+ locations. The retailer is seeking court…
News May 30
Email Targeting Boosts Open, Click-Through And Revenue Rates
In the world of email marketing, it seems that less is more. Emails sent to a narrower slice of an e-Commerce retailer’s list (1% to 25% of the total) outperformed…
Features May 30
Retail Customer Acquisition Vs. Retention: A Zero-Sum Game?
It’s one of the eternal questions retailers face: Do we focus more on customer acquisition or on customer retention? At first glance, the answer seems to be a no-brainer. Unless…
Features May 30
Retail’s Love/Hate Relationship with Consumer Data
Consumers: we all know they’re demanding when it comes to what they want, where they want it, and when. But what if retail companies could actually use global consumer data…
Executive Viewpoints May 30The Missing Piece In The Retail Technology Stack: Human Beings
By Adam Blair, Executive Editor A Facebook friend of mine recently published a retail-related rant about the poor service she received while shopping for shoes at a major department store…
Executive Viewpoints May 30
Ready, Set, Sell! Six Things A Retail CIO Should Know In 2017
The retail industry is competitive and, with so many purchasing options either online or in-store, customers have their pick of where to get the items that they want and need.…
Executive Viewpoints May 30
Why You Need To Change The Way You Deliver Training To Make Your Associates Smarter
Picture your best business day. Your retail operation is humming right along: customers are pouring in, eager and full of questions, and your associates are right there ready with answers.…
Executive Viewpoints May 30
