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LogMeIn Acquires Nanorep To Enhance Customer Engagement
SaaS and cloud-based remote connectivity services provider LogMeIn has acquired Nanorep, a digital self-service, chatbot and virtual assistant company, to empower companies to deliver more personalized and intelligent customer engagement.…
News August 1
Loyalty As A Behavior, Not A Tactic
Successful loyalty programs are rooted in mutual understanding and fair value exchange — not just of goods and services, but of information. Customers agree to grant brands access to information…
Executive Viewpoints August 1
Back From The Future
The retail landscape has seen more change in the past 20 years than in the hundred years before. This new dynamism demands a reinvention of how we shape retail growth…
Executive Viewpoints August 1
Amazon And Whole Foods: Amazon Joins The Ranks Of Unified Commerce Retailers
Retail stories don’t always make the national news, especially outside of the holiday season. Amazon’s purchase of Whole Foods however is a story that’s been impossible to miss. While this…
Executive Viewpoints August 1
How Data Silos Can Add Value To Retail Organizations
The now widely-accepted idea that having siloed customer data is a terrible mistake is, itself, a terrible mistake. Don’t get me wrong — if you’re trying to create a unified…
Executive Viewpoints August 1
ROI Of AI: 5 Ways Retailers Are Embracing The Innovation
“Artificial Intelligence (AI)” is being touted as one of the newest, most promising business technologies of the 21st century — even though its roots go back nearly 80 years. The…
Features August 1
Como Expands Offering With Sense Express Loyalty Platform
Como, a cloud-based customer engagement solutions provider, has expanded its product offering with the launch of Como Sense Express. The POS-integrated product is an entry-level version of the full Como…
News August 1
SmarterHQ Brings Personalization To Oracle Commerce Cloud Customers
SmarterHQ has revealed that its personalization technology is now available in the Oracle Cloud Marketplace for Oracle Commerce Cloud customers. The platform is designed to empower marketers and e-Commerce professionals to understand…
News August 1
Amazon Claims 56% Of General Merchandise Traffic
When it comes to selling general merchandise online, Amazon dominates the field, accounting for 56% of the traffic share to the top 10 most-visited sites from January to April 2017,…
News August 1
