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Hudson’s Bay Sells Lord & Taylor NYC Store For $850 Million
In another example of the diminishing value of department store real estate, Hudson’s Bay Company (HBC) is selling the Lord & Taylor New York City flagship store to a joint…
News October 25Amazon Key Gets Deliveries Off The Front Porch
Amazon is determined to get its foot in the door of customers’ homes — even when the homeowner isn’t there. The new Amazon Key service combines the Amazon Cloud Cam with…
News October 25Alexa, Will Voice Device Risks Outweigh Potential Benefits?
Voice activation technology is gaining popularity with retailers and consumers. While these technologies have strong growth potential, they issues related to privacy, glitches and who within the household gets to…
Executive Viewpoints October 25
Tommy Bahama, Costco, Foot Locker CEOs Chart Diverse Paths To Success
At the SAP Retail Executive Forum held earlier this month in New York City, chief executives from a diverse group of retailers shared some of the “secret ingredients” that have…
Features October 25The Power of Pumpkin — How Seasonal Trends Create New CX Opportunity For Brands
By Gordon White, Acticall Sitel Group Sunday is shopping day in my house, a necessary trip to the local Trader Joe’s to stock up on essentials like Brown Rice Marshmallow…
Executive Viewpoints October 24Alipay Partners With Chase To Expand Mobile Wallet Footprint
In another move designed to simplify transactions for the growing number of Chinese consumers traveling in North America, Alipay has partnered with JPMorgan Chase. Users of the Alipay app will…
News October 24
Planning For The New Black Friday And Cyber Monday Shopping Reality To Maximize Revenues
Black Friday has been an American shopping tradition for nearly 100 years. It’s been the official kickoff to the holiday gift buying season since the inaugural Macy’s Thanksgiving Day Parade…
Executive Viewpoints October 24
How AI Is Transforming Retail Banking
Artificial Intelligence (AI) has invaded almost every industry in the world, and banking and financial services are no exceptions. The financial services industry, however, has long been looking at AI…
Executive Viewpoints October 24
A Tale Of Two Cafes: How Prioritizing CX Helped Panera And Hurt Starbucks
Business leaders who know how to identify the biggest barriers to the success of their organization are often praised, and yet we know this factor doesn’t always provide the desired…
Executive Viewpoints October 24
