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Reinvent The Brick-And-Mortar Store Experience In 3 Steps
Keith Sherry, COO of SATO Global Solutions, shares the three main drivers required to transform today’s store experience. Sherry also discusses new solutions on display at the SATO booth, and…
News January 24
Cegid Features Clienteling As Part Of Omnichannel Point-Of-Service
Sylvain Jauze, Director Of International Operations for Cegid, discusses the debut of the company’s new In-Store Omnichannel POS (Point-of-service) solution. Jauze notes that clienteling is vital due to personal consumer…
News January 24
JCPenney Expands Fulfillment From Stores Chainwide
JCPenney has implemented Buy Online Pickup In-Store (BOPIS) across the chain. “Our goal is to get the product to the customer no matter how they want to purchase; make it…
News January 23
Site Optimization Drives Conversions At Walmart Canada
Walmart Canada converted its mobile site to be responsive to improve the customer experience. As a result, conversion has increased and the company has subsequently developed a native web app.…
News January 23
How BI/Analytics Can Drive In-Store Efficiencies
Holman shares insights on a study IHL conducted debunking the concept of the “Retail Apocalypse.” Holman noted: “There might have been lots of stores that closed last year, but a…
News January 23
Applying Voice Search To e-Commerce & Mobile
Amazon got everyone comfortable using voice and talking to something, but now it’s time for brands to own the voice experience. “Having the conversational aspect within your web site or…
News January 23
Pairing Online And In-Store Data To Enhance The Customer Experience
Chris Riegel, CEO of STRATACACHE, discusses how brick-and-mortar retailers can bring relevance to the shopper journey using the same tools as Amazon and Google — customer data. There are multiple…
News January 23
How Personalized, Gamified Training Boosts Bloomingdales’ Bottom Line
Chad McIntosh, VP of Asset Protection and Risk Management at Bloomingdale’s, shares how the training platform from Axonify allows the retailer to understand what each associate is actually retaining from…
News January 23
Using Personalization To Extend The Shopping Journey
Once retailers define customer expectations, they can build the right personalization journey, according to BRP’s Gene Bornac. “In the store, most importantly retailers need to enable sales associates with technology…
News January 23
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