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EBay Deploys Chatbots To Ease Holiday Gift-Giving Stress
Gift-giving can be an arduous and stressful process, but throughout the 2017 holiday season, eBay sought to help shoppers make difficult decisions with the help of an automated AI-powered chatbot.…
Features January 8
Retail 2008 To 2018: A Decade Of Revolutionizing The ‘How’ Of Customer Engagement
I’ve been covering the retail industry for a long time. In one of my first jobs out of journalism school, I worked for a magazine called Giftware Business, then I moved…
Editor's Perspective January 5Listen Up! 3 Retail Podcasts With Something To Say
By Klaudia Tirico, Features Editor One of my New Year’s resolutions for 2018 — albeit easy to accomplish — is to listen to more podcasts. Whether they’re simply just for…
Executive Viewpoints January 5Neiman Marcus Group Appoints New CEO
Luxury fashion and retail veteran Geoffroy van Raemdonck will succeed Karen Katz as CEO of Neiman Marcus Group. Katz, who led the implementation of the retailer’s “Digital First” strategy, is stepping…
News January 5Sears To Close 100+ More Stores, While Macy’s Announces 5,000 Job Cuts
Store closures will continue to be a running theme in retail throughout 2018, and department stores are already leading the way. In an internal memo, Sears told its employees that…
News January 5
Quiksilver Parent Buys Billabong For $155 Million
Boardriders, which operates the Quiksilver, Roxy and DC Shoes brands, has acquired Billabong International Ltd. for $155 million, according to CNBC. The combined company will sell to 7,000 wholesale customers…
News January 5Delaware Supermarkets Gives 1,000 Employees Bonuses, Credits Tax Cut
Prompted by the recently signed Tax Cuts and Jobs Act, Delaware Supermarkets Inc. is giving 1,000 non-management and union-represented employees bonuses of $150, in addition to any holiday and performance…
News January 54 Secrets To Boosting Retail Revenue By Catering To Foreign Tourists
By Amitaabh Malhotra, Omnyway Tourism is big business in the U.S. In 2016, 75.6 million international visitors came to the United States and collectively spent $244.7 billion across the country. For many…
Executive Viewpoints January 5
Former Bon-Ton CFO Joins Pier 1 Imports
Nancy A. Walsh, former CFO of Bon-Ton Stores, has joined Pier 1 Imports as EVP and CFO, effective Jan. 25, 2018. She will be tasked with leading financial operations and…
News January 4
