Retail TouchPoints
Inside Miniso’s Bet on IP and Brick-and-Mortar in the U.S.
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Ebay Debuts Agentic AI to Further Personalize Customer Experience
Ebay, which has been quick to deploy AI-powered chatbots as well as conversational and interactive agents, has taken the next step by using agentic AI to deliver real-time, hyper-personalized product…
News May 12
Why One SaaS Vendor Decided to Share the Burden of Tariffs with its Retail Clients
If there’s anything we know for sure about the impact of President Trump’s tariffs thus far, it’s that the very idea of them has been incredibly disruptive to businesses of…
Features May 12
Mattress Warehouse Acquisition of Tempur Sealy-Owned Locations Puts Retailer Over the 500-Store Mark
Mattress Warehouse has officially acquired a total of 176 stores from Tempur Sealy International — 73 former Mattress Firm stores and 103 Sleep Outfitters locations — pushing the retailer above…
News May 12
UPDATE: U.S. and China Agree to 90-Day Tariff Pause to Negotiate
[Update as of May 12, 2025] The U.S. and China have agreed to put a 90-day hold on punishingly high tariffs as the two countries negotiate, according to reporting in…
News May 12
Sustainability is Retailers’ Golden Ticket Through Volatility
Market turbulence is hitting the retail industry hard. Faced with significant market disruptions, this would have historically been the juncture when retailers deprioritized their sustainability commitments. Instead, we are seeing…
Executive Viewpoints May 12
Old Navy Signs Lease for New Flagship in NYC’s Herald Square
Old Navy has signed a long-term retail lease with JEMB Realty (JEMB) to build a new 55,000-square-foot flagship at Herald Towers in the heart of New York City’s Herald Square.…
News May 9
1-800-Flowers Names New CEO Amid Sales Declines, Lays Out Transformation Strategy
1-800-Flowers.com Founder Jim McCann is stepping down and The Home Depot veteran Adolfo Villagomez has been appointed as the company’s new CEO, effective May 12. The leadership shift was announced…
News May 9
ThredUp Makes Resale Technology Free for All, Plans New Peer-to-Peer Offering
Online resale platform ThredUp has made a bold move in its effort to promote the development of circular retail more broadly. The company is making its resale-as-a-service (RaaS) technology free…
News May 9
UPDATE: QVC Shift Toward Social Media Didn’t Stop the Bleeding in Q1
[Update as of May 9, 2025] QVC’s efforts to reframe its image for the digital era have yet to find traction, with sales falling 10% in Q1 to $2.34 billion.…
News May 9
