Retail TouchPoints
From Mid-Year Pressure to a Winning Holiday Season: Lessons from the First Half of 2026
Top Stories
Latest Posts
Study: Chatbots Will Save Retailers, Banks And Health Care Providers $11 Billion Per Year
Retailers, banks and health care companies that implement chatbots can save as much as $11.5 billion annually by 2023, up from an estimated $6 billion in 2018, according to a…
News July 3
Walmart Creates Chief Customer Officer Position, Names New CMO
Walmart has appointed former American Express executive Janey Whiteside to the newly created role of Chief Customer Officer (CCO), according to Reuters. Whiteside will oversee the customer experience at both Walmart…
News July 3Amazon Officially Unveils Prime ‘Day-And-A-Half’ Beginning July 16
After weeks of anticipation, including a leak of the start date, Amazon has revealed that Prime Day 2018 will start on July 16 at 3 pm Eastern — and will…
News July 3
Cut Shrinkage And Throw Out The Planogram With Mixed Reality Merchandising
It’s rare that one technology set could solve retailer woes related to both merchandise theft and in-store planogram stipulations, yet virtual and augmented reality (VR/AR) offer promise in both arenas.…
Executive Viewpoints July 3
How Graph Analytics Is Powering E-Commerce
We have entered an era where e-Commerce rules retail. Consider how reports project online sales to hit more than $4 trillion by 2020, representing 14.6% of total retail spending worldwide…
Executive Viewpoints July 2
Forrester Study: Only 26% Of Companies Are B2B E-Commerce ‘Masters’
Strong, mature B2B e-Commerce capabilities bring numerous benefits to organizations. These companies can maximize the potential of digital channels and add self-service capabilities; use merchandising features to frame their products…
Features July 2
JDA Software Acquires Blue Yonder To Boost AI Supply Chain Capabilities
JDA Software Group has acquired AI solutions provider Blue Yonder for an undisclosed sum. With the acquisition, JDA seeks to further integrate intelligent data and insights to enable more profitable, autonomous supply…
News July 2Total Wine & More Deploys Mobile Communication Across 190 Stores
Total Wine & More has implemented Theatro, a provider of voice-controlled mobile workforce solutions, as its mobile communication platform across the company’s 190-store network. The SaaS-based solution uses Internet of Things…
News July 2
Sephora, Nike Leverage AR Effects Via Facebook Messenger
Four brands are presently taking a new approach to augmented reality (AR) experiences, integrating them with the Facebook Messenger messaging app. In May, Facebook revealed that it had launched AR…
News July 2
