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How To Deliver Outstanding Black Friday/Cyber Monday Customer Service While Stopping Fraud
By Rafael Lourenco, ClearSale E-Commerce customer service and fraud screening programs can both get overwhelmed during holiday sales peaks, sometimes in ways that affect each other. Slow order approvals and…
Executive Viewpoints November 57-Eleven Debuts Scan & Pay Using Shoppers’ Smartphones In 14 Stores
Supermarkets have traditionally been the leaders in self-scanning solutions, but convenience stores have been unexplored territory — until now. Following a three-month test at the 7-Eleven store located in its…
News November 5
Study: Mobile Empowers Retailers To Catch Shoppers At The Point Of Intent
Brick-and-mortar retailers once feared that mobile would eat into store sales, either via “showrooming” or simply by siphoning off shoppers. But now, omnichannel retailers are discovering that they can leverage…
News November 5
5 Last-Minute Strategies To Drive Holiday Sales On Facebook And Instagram
The holidays are fast approaching. Accounting for the majority of annual retail sales, this time of year prompts most organizations to start preparations well in advance. Deloitte is forecasting that…
Executive Viewpoints November 5Amazon Opens 4-Star Location In California
Amazon has opened its third 4-star physical store, this time in Berkeley, Calif. The e-Commerce giant first introduced the concept in the New York City neighborhood of SoHo, and just last week…
News November 5Target Unveils ‘Skip-The-Line’ Checkout Ahead Of Holiday Season
Only a day after Walmart publicized the expansion of its on-the-go “check out with me” alternative, Target revealed that its “skip-the-line” checkout will be available at all stores nationwide ahead…
News November 2
Albertsons Pilots Automated Online Fulfillment With In-Store Robotics
Albertsons Cos. has big plans to automate fulfillment for local online grocery orders — and it all begins with a micro-fulfillment pilot concept powered by AI-enabled robots. The grocery giant…
News November 2
Yes, Customer Experience Still Matters For Retail
The pace of change, rising consumer expectations and emerging technologies give retailers a lot to consider as they try to create a just-right customer experience. People are spending more time…
Executive Viewpoints November 2Order From Chaos: Technology’s Role In The Modern Retail Co-Op
By Andreas Reiffen, Crealytics Marketing co-ops are hardly a new concept. But an explosion of new brands and marketplaces means that large retailers are now selling wares from thousands of…
Executive Viewpoints November 2
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