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What American Eagle, Journeys and Tillys Are Betting On This Back to School
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Consumers Are Willing To Pay More For Better Customer Service. They Shouldn’t Have To
You’ve probably seen the statistic. Consumers are willing to pay up to 16% more for a better customer experience, according to PwC. Everything from wait times to hold music has…
Executive Viewpoints December 26
Despite Push For Personalization, Just 18% Of Retailers Identify Shoppers In-Store
A robust 61% of retailers plan to use customer-identifying technology in their stores within three years. However, there’s a lot of work to be done to turn these plans into…
Features December 26
Successful Experiential Retail Demands A Connected Workforce
Experiential retail can present unexpected challenges. For instance, in July 2018, North American retailer Build-a-Bear had to end a special “pay your age” promotional day early because the deluge of…
Executive Viewpoints December 26Starbucks Grows Delivery Through Uber Eats And Alibaba Partnerships
Starbucks is expanding its delivery capabilities across China, Japan and the U.S. through partnerships with Uber Eats and Alibaba. The coffee retailer also is bolstering its retail presence with a…
News December 21
Rite Aid Names New CIO
Rite Aid has named Justin Mennen as its new Senior VP and CIO. Mennen replaces Steve Rempel, who left in March 2018 to take a position as International CIO for Walgreens…
News December 21
Saks Fifth Avenue Targets Facebook Shoppers With Holiday Gift Guide Chatbot
For the second year in a row, Saks Fifth Avenue launched a Holiday Gift Guide chatbot on Facebook Messenger. The Saks team brought back the feature after last year’s success…
News December 21
Import.io Raises $15.5 Million To Expand Data Analytics Offerings
Import.io, a web data integration solution provider, has closed a $15.5 million Series B funding round. The money will help Import.io accelerate global growth and expand its product offerings, which…
News December 21
Podcast: Are Retailers Finally Getting Holiday Experience Right?
The 2018 holiday season has unearthed a number of new trends and has reaffirmed the importance of others. But how will these new rules and realities impact retailers’ plans for…
News December 21How Retail Companies Can Handle Holiday Season Chaos
By Michael Hess, Waste Harmonics The holiday season is a highly anticipated and busy time for owners and operators of retail companies. The vast increase in shopping, shipping and more…
Executive Viewpoints December 21
