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Mastering Post-Holiday Customer Service
Ask a retailer what keeps them up at night when they think of the month of January, and there’s a good chance the answer will be “returns.” Since Thanksgiving and…
Executive Viewpoints January 23
Exclusive Q&A: How Hershey Is Helping Retailers Grow Snack Sales Online
One of the challenges retailers face when trying to sell snacks online is motivating impulse purchases in a digital channel. While shoppers walking through a grocery store can be tempted…
News January 23
Brooks Brothers Wins Customer Engagement Award For Use Of In-Store Concierge App
Todd Treonze, CIO of Brooks Brothers, discusses the recent rollout of the Concierge app from Mad Mobile. Using the app, in-store associates can create personalized fitting sessions through mobile access…
News January 23Sephora Canada Increases Average Transaction 90% Among Alipay Users
It has only been a few months since Sephora launched Alipay in 11 of its Canadian stores, but the mobile payments platform already is paying dividends to the beauty retailer.…
News January 22
EcUtopia Execs Showcase New Paths For Small To Midsized Retailers To Extend Their Reach
In order to compete with Amazon and other large brands, smaller retailers need to reach beyond the four walls of their stores or distribution centers. RTP recently spoke with Phil…
News January 22Target Adds 6 Mobile And Contactless Payment Methods
Target is expanding its payment capabilities, adding Apple Pay, Google Pay, Samsung Pay and contactless options from Visa, Mastercard and Discover. The new payment methods will complement the existing Wallet…
News January 22Starbucks Brings Delivery To San Francisco, Expanding To 7 Cities By Spring 2019
Starbucks is expanding its coffee delivery pilot, Starbucks Delivers, to San Francisco. The coffee giant has tested the service across 200 Miami-area stores since fall 2018. In addition to San…
News January 22Mickey Drexler Retires From Chairman Role At J.Crew
Former J.Crew CEO Millard “Mickey” Drexler has retired as Chairman of the retailer, effective immediately. He will continue to serve as a strategic advisor to the Office of the CEO…
News January 22
Nurturing The Customer-Brand Relationship: Emotion Is Everything
It’s no secret that the consumer-brand relationship has changed, and continues to evolve. Consumers expect — and demand — more, particularly from the brands they’re loyal to. And in a…
Executive Viewpoints January 22
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