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80% Of Shoppers Give Thumbs Up To Chatbot Experiences, But 59% Remain Uninterested In Using Them
As many as 80% of people who have interacted with a chatbot say the experience was positive, according to a survey from Uberall. Even so, 30% of consumers have a…
News March 1
Michaels CEO Steps Down
Chuck Rubin, who has held the CEO post at The Michaels Companies since 2013, is stepping down effective April 1 in what is apparently an amicable parting. Mark Cosby will…
News March 1Gap And Old Navy Will Split Into Two Separate Public Companies
Gap Inc. will split into two separate, independent publicly traded companies. Gap, Athleta, Banana Republic, Intermix and Hill City will fall under the yet-to-be-named banner “NewCo,” while Old Navy will…
News March 1
ETail West Report: Humanization Is The Next Phase Of Personalization
Sessions at the eTail West show, held Feb. 19-22 in Palm Springs, Calif., covered an impressively wide range of topics. But one theme came up again and again: the value…
Features March 1
Turning Retailers’ Cybersecurity Strategy Inside Out
Cybersecurity professionals across industries are responsible for three distinct areas: 1) data confidentiality (ensuring privacy); 2) data integrity (ensuring accuracy); and 3) network/service/application availability (ensuring uptime). Since the advent of…
Executive Viewpoints March 1Why Imagineers, Not Engineers, Will Change Business Today
By Mark McGregor, Signavio Customer Experience is one of the hottest topics discussed in business right now. Almost every journal you read or web site you visit seems to be…
Executive Viewpoints March 1Dooney & Bourke Launches App After Learning 60% Of Web Traffic Comes From Mobile
Dooney & Bourke, a handbag and leather goods brand, has partnered with PredictSpring to launch a mobile app. The retailer discovered that 60% of its web traffic came from mobile…
News February 28DSW Plans To Add Nail Salon Services In 250 Stores
In the first expansion of what could eventually become a significant part of its business, DSW is bringing in-store nail salon services to five additional locations in Austin, Texas; Washington…
News February 287-Eleven Plans Brick-And-Mortar Entry Into India This Year
7-Eleven plans to open its first branded store in India this year. Future Retail Ltd., which already operates domestic retail chains in the country, will handle the retailer’s operations, with…
News February 28
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