Retail TouchPoints
What American Eagle, Journeys and Tillys Are Betting On This Back to School
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Only 23% Of Retailers Leverage In-Store AI, While Just 19% Deploy IoT Devices
Retailers often describe the “store of the future” having multiple customer service options, such as automated returns or cashierless checkout, and offering disruptive technologies such as AI, VR, AR, virtual…
News March 11
Fraud Report Reveals Importance Of ID Verification In Delivering A Seamless And Secure Customer Experience
With the rise of e-Commerce and prevalence of mobile devices, shopping has reached a new level of ease for consumers. Expectations for fast and easy experiences are higher today than…
Executive Viewpoints March 11American Eagle Will Open As Many As 75 New Aerie Stores In 2019
American Eagle Outfitters is positioning the Aerie banner for rapid growth, planning 60 to 75 new store openings for this year. The openings will include including 35 to 40 standalone locations, as…
News March 8
Shoptalk 2019: How Lowe’s, Tapestry, Pinterest CEOs Adapt To Retail Transformation
While Nordstrom and Macy’s led off Shoptalk 2019 sharing their views on where they need to improve their businesses going ahead, the CEOs of Lowe’s, Pinterest and Tapestry took the…
News March 8
Should Online Retailers Blacklist Shoppers Who Return Too Much?
Today’s retail landscape is tough — and getting tougher. Businesses are under increasing pressure, from reduced margins to online competition, and now they’re facing another problem. I’m talking about “serial…
Executive Viewpoints March 8Retailers, Reach For The Minimum By 2020
By Ed King, HighStreet Collective Since we started our consultancy, HighStreet, in mid-2017, it’s become painfully clear that legacy retailers have had a difficult time with their “omnichannel” and in-store…
Executive Viewpoints March 8West Elm Brings Exclusive Home And Bedding Products To Rent The Runway
Rent the Runway is partnering with West Elm to bring a new a line of modern home décor and bedding products into its merchandise collection. Available at renttherunway.com/westelm, Rent the…
News March 7
StellaService Raises $11 Million, Sells Off Mystery Shopping Solution
StellaService has raised $11 million in its most recent funding round for Stella Connect, its people success platform for customer service teams. This SaaS solution provides clients including Jet.com, Williams-Sonoma…
News March 7Charlotte Russe Will Close, Liquidate All Stores, But Intellectual Property Remains Up For Sale
After filing for Chapter 11 bankruptcy only one month ago and announcing 94 store closures, Charlotte Russe revealed that it will close all of its approximately 500+ stores, including namesake…
News March 7
