Retail TouchPoints

Latest Posts

Nebraska Furniture Mart Streamlines Sales And CX Hiring With Talent Assessment Tool

Nebraska Furniture Mart (NFM) will implement the Logi-Serve employee assessment solution to help the retailer identify talent for sales and customer service roles. The tool will let NFM predict how…

News April 9

REI, Coozie Outdoors Turn Emphasis To Outdoor Gear Rentals

Two retailers are taking fresh approaches to the outdoor goods market with rental services. REI Co-Op is significantly expanding its existing program with the inclusion of snowshoes, skis, snowboards and…

News April 9

After Closing U.S. Stores, Roberto Cavalli Gets Creditor Protection

Financially struggling fashion retailer Roberto Cavalli has been granted 120 days to present a turnaround plan by a Milan, Italy court, according to Business of Fashion. The private equity firm Clessidra…

News April 9
0aaaSpencer Kimball CockroachLabs

Is Your E-Commerce Site Prepared To Combat Digital Shoplifters?

Every day, millions of consumers jump online to purchase products they want and return those they don’t. However, if online retailers have critical weaknesses in their database architecture, they may…

Executive Viewpoints April 9

California Closets Kiosk Conquers Showroom Space Challenges

California Closets has been on a mission to create a consistent look for its 150 showrooms located across the country. For most of the retailer’s 41 years of operation, its…

Features April 8
0aaascott bowman

Hibbett Sports CFO Resigns Soon After CEO Announces Retirement

Just two weeks after Hibbert Sports President and CEO Jeff Rosenthal announced he would retire after more than 21 years with the company, the retailer revealed it would lose its…

News April 8

Rent The Runway Skews Young With Children’s Clothing Rental Option

Rent the Runway has expanded its offerings to include designer children’s items. Many of the retailer’s 11 million shoppers have children and are the ones deciding what they wear, said…

News April 8

Study: Tailor Communications To Reach 5 Very Different Shopper Groups

Whether they’re looking for the best deals or a reason to visit their favorite store, nearly every shopper can be reached through email marketing, according to a study by Fluent…

News April 8
0aaaJoshua March Conversocial

Get Rid Of ‘Noreply@’ Emails And Have Real Conversations With Your Customers

I used to have a recurring argument with my dad. If I hadn’t phoned him for a couple of weeks, he would guilt-trip me as to how long it had…

Executive Viewpoints April 8
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank