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Amazon Opens First ‘Go’ Store In NYC…And It Accepts Cash
Amazon is opening its first Amazon Go store in New York City in lower Manhattan’s Brookfield Place, marking the twelfth Go store overall. The 1,300-square-foot space also is the first…
News May 7Walmart Will Launch Online Pet Pharmacy, Launch Dozens Of In-Store Vet Clinics
Walmart is significantly expanding its pet health care network, aiming to have 100 veterinary clinics open in its stores within the next 12 months — a big jump from the…
News May 7
DAVIDsTEA Harnesses Mobile Communication To Strengthen Associate Expertise
The massive selection of teas at DAVIDsTEA can be paralyzing for new customers. That’s where the company’s associates, or Tea Guides, come into play. They serve the essential role of…
News May 7
Culture Is The Key to Great Service
Conventional approaches to building a customer-centric culture involve topics like putting the customer first. While all of this is indeed important, customer-centric culture will not be sustainable without the commitment…
Executive Viewpoints May 7Get Prepared To Implement BOPIS Across The Enterprise
By Jeff Winsper, Black Ink Technologies There’s a rising tide of online competition for independent dealers, but there are a few choices retailers/dealers can make to try and get, keep…
Executive Viewpoints May 6
Issues With The Lack Of A Universal Sizing System
We’ve all experienced the frustrations associated with the lack of a universal sizing system across retail. It’s created a perpetual guessing game of what size will fit you best when…
Executive Viewpoints May 6
Despite Hype, 60% Of Shoppers Still Haven’t Experienced VR/AR Technologies In-Store
Although 46% of retailers say they plan to deploy AR or VR solutions by 2020, it appears that real-world deployment of these technologies remains low — at least in the…
News May 6Walmart Tests Store Staff Restructuring At 75 Stores
Walmart is testing a new employee framework in 75 Neighborhood Market stores to measure how it compares to the present store management structure. Called “Great Workplace,” the initiative is expanding…
News May 3Retailers Implement Device Intelligence To Counteract Credential Stuffers
By Chris Ryan, Experian It’s an all too familiar scenario — a consumer recognizes an online purchase they never approved, and has to dispute the charge and reset their password.…
Executive Viewpoints May 3
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