Retail TouchPoints
What American Eagle, Journeys and Tillys Are Betting On This Back to School
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Etsy Beefs Up Free Shipping Support For Sellers
Seeking to make free shipping the norm on Etsy rather than the exception, the e-Commerce marketplace will provide its sellers with tools, support and educational resources to help them guarantee free…
News July 10Will ‘Dangerous Discounting’ Minimize Margins For The Back-To-School Season?
Deep discounting is arguably the top driver of holiday sales, as evidenced by the billions of dollars in revenue generated during high-promotion shopping days such as Black Friday and Cyber…
Executive Viewpoints July 10
Dia&Co Bridges Phone And Digital Customer Service To Combine Efficiency With The Human Touch
Reducing post-purchase friction is important for any retailer, but the stakes are even higher for subscription-based companies that need to keep abandonment rates at a minimum. Dia&Co, a plus-size apparel…
News July 10
The New Rules Of Retail: Digital Strategies To Serve Today’s ‘Connected Consumer’
The world of retail is changing. But the reason isn’t as obvious as it may seem. While online shopping has impacted retail, 90% of revenue still comes from physical stores,…
Executive Viewpoints July 10Macy’s, DICK’S Sporting Goods Collaborate To Launch Outdoor STORY Experience In 36 Stores
Macy’s has debuted its second experiential STORY concept in select stores, teaming up with DICK’S Sporting Goods and Miracle-Gro to offer customers an outdoor-inspired playground designed to “bring the outside indoors” with…
News July 9Coles Will Leverage AI-Powered Analytics With ‘Smarter Selling’ Strategy
As part of a digital transformation strategy intended to transform customer shopping experiences and boost productivity across the company, Australian supermarket giant Coles has partnered with Microsoft by making the…
News July 9Kohl’s Goes Chainwide With Amazon Returns
Kohl’s has expanded its Amazon Return kiosks to its 1,100+ locations nationwide. The service lets shoppers bring eligible Amazon items to Kohl’s stores to have them returned for free, with…
News July 9
As Back-To-School And Prime Day Converge, Can Retailers Create A Second ‘Holiday’ Season?
Back-to-school shopping had historically dominated the retail conversation for the entire summer, and sometimes well into the fall. But the rise of Prime Day in recent years arguably has changed…
Features July 9
Securing Customer Loyalty Through Emotional Engineering And Personalization
Much has been written about how AI and personalization are transforming the way that retailers operate. The ability to understand a customer’s interests and purchase history gives retailers the opportunity…
Executive Viewpoints July 9
