Retail TouchPoints
From Mid-Year Pressure to a Winning Holiday Season: Lessons from the First Half of 2026
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What It Takes To Provide Epic Social Media Customer Care
By Andrew Kokes, HGS In a time when Millennials and Gen Z turn to social media more than ever, these digitally native consumers expect brands to provide a quick and…
Executive Viewpoints September 6
OneMarket Debuts Activation Platform For Building Customer Relationships
OneMarket has introduced the Customer Activation Platform, a combined data management platform and solutions ecosystem. The platform helps retailers identify, understand and communicate with customers to build better relationships. The…
News September 5Back-To-School Ads Drive 50% Higher Click-Through Rates On Tablets
Retailers seeking to get the most out of their back-to-school email promotions may benefit the most by gearing them to tablet users. Back-to-school campaigns viewed on tablets generate a 50%…
News September 5Hurricane Dorian Could Cost Retailers $1.5 Billion
Hurricane Dorian could weigh on retailers in the southeast by putting an end to the lingering boost from Labor Day weekend and back-to-school sales. Total consumer spending is expected to…
News September 5
ActiveViam Offers On-The-Fly Custom Pricing Rules
ActiveViam offers the ActiveViam for Pricing solution to enable retailers to instantly apply custom pricing rules for hundreds of thousands of items. The tool also lets users run multiple price scenarios…
News September 5Will Walmart’s Gun Restrictions Compel Retailers To Follow Suit?
Walmart’s decision to discontinue all sales of handgun ammunition, all sales of short-barrel rifle ammunition that can be used with military-style weapons and all handguns sold in Alaska (the only…
Executive Viewpoints September 5
Exclusive Q&A: Why The Modern Workforce Needs Coaches, Not Bosses
Retaining today’s retail associates requires giving them a reason to stay, which calls for a manager who does more than bark orders. Their skills should be cultivated and refined, and…
News September 5
Apparel Retailers Need A Recommerce Solution: Here’s Why
Secondhand clothing is the new black. Driven by sites like Poshmark, thredUP and The RealReal, the apparel resale market is outpacing the primary one and becoming the go-to fashion staple…
Executive Viewpoints September 5Lego To Open More Than 70 Locations In 2019, Expand In China
Lego is on track to open more than 70 stores globally in 2019, excluding China where the company is on track to open more than 80 stores by the end…
News September 4
