Retail TouchPoints
Are Shoppers Ready for Muse AI Agentic Commerce?
Top Stories
Latest Posts
Michaels Adds Chief Customer Officer Role
Michaels has made several changes to its top leadership team, including appointing Vidya Jwala to the newly created position of Chief Customer Officer. Additionally, Scott Lindblom has been promoted to EVP…
News November 18Zappos Unveils Revamped Rewards Program
Zappos.com is launching Zappos VIP, an updated version of its Zappos Rewards loyalty program designed to gives customers access to improved perks using a simpler points system. Zappos VIP members will…
News November 18B8ta Launches First International Store In Dubai
B8ta will be opening its first international store in downtown Dubai by the end of the year. The retail outlet, which will be located in Dubai Mall, is launching in…
News November 18UPS Fulfillment Network Partners With SMB Financial Platform
Ware2Go, a UPS-owned on-demand fulfillment network designed to help merchants enhance their delivery experiences, will collaborate with Fundera, an online marketplace for small business financial solutions. The agreement is designed…
News November 18
Retailers Seeking Private Equity Investment Need Reputational Risk Roadmap
By Nir Kossovsky, Steel City Re The retail sector is a prime target for private equity firms, as investors provide capital and expertise to both early stage retailers with promising…
Executive Viewpoints November 18
4 Ways To Measure Customer Experience On Social Media
Pictured: (Left: Estelle Wienk, Right: Zoé Peri) By now, nearly all brands are interacting with customers on social media. The question is not if your brand is leveraging social, but…
Executive Viewpoints November 18
Decathlon Leverages API Network To Eliminate Checkout, Streamline Inventory
Decathlon, an outdoor sporting goods retailer with more than 1,600 stores across 52 countries, opened its first full-sized brick-and-mortar store in the U.S. in April 2019. As the retailer seeks…
News November 18
Walmart Promotes Neighborhood Market Exec To Sam’s Club CEO Spot
Kathryn McLay has been named President and CEO of Sam’s Club. She joined parent company Walmart in 2015 as the VP of U.S. Finance and Strategy. After being promoted to…
News November 15Alibaba To Launch IPO In Hong Kong, Expanding Pool Of Potential Investors
Alibaba will launch a public offering in Hong Kong that will be part of the company’s global offering of 500 million new ordinary shares and listing of its ordinary shares…
News November 15
Latest Podcasts
Latest Resources
