Retail TouchPoints
From Mid-Year Pressure to a Winning Holiday Season: Lessons from the First Half of 2026
Top Stories
Latest Posts
Retailers Seeking Private Equity Investment Need Reputational Risk Roadmap
By Nir Kossovsky, Steel City Re The retail sector is a prime target for private equity firms, as investors provide capital and expertise to both early stage retailers with promising…
Executive Viewpoints November 18
4 Ways To Measure Customer Experience On Social Media
Pictured: (Left: Estelle Wienk, Right: Zoé Peri) By now, nearly all brands are interacting with customers on social media. The question is not if your brand is leveraging social, but…
Executive Viewpoints November 18
Decathlon Leverages API Network To Eliminate Checkout, Streamline Inventory
Decathlon, an outdoor sporting goods retailer with more than 1,600 stores across 52 countries, opened its first full-sized brick-and-mortar store in the U.S. in April 2019. As the retailer seeks…
News November 18
Walmart Promotes Neighborhood Market Exec To Sam’s Club CEO Spot
Kathryn McLay has been named President and CEO of Sam’s Club. She joined parent company Walmart in 2015 as the VP of U.S. Finance and Strategy. After being promoted to…
News November 15Alibaba To Launch IPO In Hong Kong, Expanding Pool Of Potential Investors
Alibaba will launch a public offering in Hong Kong that will be part of the company’s global offering of 500 million new ordinary shares and listing of its ordinary shares…
News November 15
Loblaws Pilots Small-Scale Automated Fulfillment In Toronto Supermarket
Loblaws is building an automated picking facility in one of its Real Canadian Superstore locations in Toronto, converting 12,000 square feet of space to test an online order fulfillment area…
News November 15
‘Total’ DTC Success Happens Across 3 Stages: Acquisition, Sales And Engagement
Direct-to-consumer (DTC) is becoming quite the hot buzzword as merchants seek to bring more control of supply chain operations in-house. Traditionally, DTC brands were manufacturers or suppliers that sold products…
Features November 15
The Evolving Retail Front Line(s): How To Train For The Biggest Shopping Day Of The Year
By Jonathan Rende, PagerDuty It’s official: Cyber Monday is now the biggest online shopping day of the year. Many companies rely on and plan for it to contribute significantly to…
Executive Viewpoints November 15
How Retailers Can Become Resilient To Costly Outages
Earlier this year, Target had a major database outage as a result of an error made during regular retail information system (RIS) maintenance. During the outage, Target was unable to…
Executive Viewpoints November 15
