Retail TouchPoints
Are Shoppers Ready for Muse AI Agentic Commerce?
Top Stories
Latest Posts
J.Crew Names Victoria’s Secret Veteran Jan Singer As CEO
J.Crew has named Jan Singer to the position of CEO, effective Feb. 2. Singer brings 25 years of retail experience to the role, most recently as CEO of Victoria’s Secret,…
News January 29
How Retailers Can Prepare For Common Supply Chain Disruptions
Due to the rise of e-Commerce and one- and two-day shipping, consumers expect their shipments quicker than ever. As a result, retailers and their supply chains are more incentivized to…
Executive Viewpoints January 29
Why Nordstrom Wants To Avoid Trap Of Aging With Its Customers
Nordstrom made its name by successfully creating strong emotional bonds with its customers. Co-President Erik Nordstrom said as much during an NRF 2020 session: “Our defining value doesn’t change. It’s…
Features January 29
How JRNI Delivers High-Value Customer Engagement Both Before And During A Store Visit
In an interview with Retail TouchPoints, Glenn Shoosmith, Co-Founder and Chief Architect of JRNI, explains how the company bridges the online/in-store gap across three different touch points: prescheduling of in-store…
News January 28
60% Of Retailers Cite Currency Differences, Fraud Fears As Biggest Barriers To Global Commerce
While more than half of global online shoppers already have purchased goods from outside their home country, less than half of U.S. retailers ship outside the country. Only 48.2% ship…
News January 28GS1 US Creates New Program For Generating GTIN Product Identifiers
GS1 US has introduced the GS1 US Certified Identification Partner Program, which was created to provide brands with a new channel for securing their GS1 product identifiers. Companies can use…
News January 281-800-Flowers.com Unveils Suite Of Customer Service, Web And Mobile App Upgrades
1-800-Flowers.com is upgrading its e-Commerce presence with further integration of AI capabilities, new AR functions, additional payment options, and mobile app and web site upgrades. The retailer is rolling out…
News January 28
Walmart Tests $12 Hourly Minimum Wage In 500 Stores
Just a few weeks after Walmart’s U.S. CEO John Furner spoke at the NRF Big Show about how his company is seeking to create jobs that “people aspire to move…
News January 28
HighStreet Collective Names Chief Customer Officer
Retail industry consultancy HighStreet Collective has selected Carolyn O’Brien as its new Chief Customer Officer. She joins Ed King, Chief Experience Officer, and Katharine Byers, COO, as partner and member…
News January 28
Latest Podcasts
Latest Resources
