Retail TouchPoints

Latest Posts

Report: Payless Emerges From Bankruptcy, Plans U.S. Return

Payless ShoeSource has emerged from Chapter 11 bankruptcy protection for the second time, according to CNBC. The retailer shut down its e-Commerce operations and all 2,100 company-owned U.S. stores after…

News January 16

Seen, Heard And Tweeted At NRF 2020: Quick Quotes From The Big Show

The new complexities of customer engagement, a focus on fulfillment and a big push toward sustainability and social responsibility were all key themes at NRF 2020.

Features January 16

E-Commerce Has A CX Problem

E-Commerce has changed the face of retail, pulling in a full $154.5 billion in Q3 2019 alone. And even those who don’t buy online often conduct research there before visiting…

Executive Viewpoints January 16
Retail TouchPoints and Flooid

Flooid Brings ‘No Limits Innovation’ To The Retail Community

Recently rebranded from PCMS, Flooid entered the NRF20 Big Show with a new booth and multiple partnerships with companies including IBM, Intel, Adobe and NEC. The new Flooid Hub is…

News January 16

Ahold Delhaize Adopts Proactive Monitoring For In-Store Devices At Three Banners

Ahold Delhaize has chosen NCR Corporation to provide Digital Connected Services to its Albert Heijn, Etos and Gall & Gall locations as part of a five-year contract. These services will…

News January 15

NRF 2020: Growing Interest In Healthy Lifestyles Drove 700% Spike In CBD Demand

CBD is no longer a niche product: 32 million U.S. consumers (representing 13% of all adults) have used a CBD product in the past month, and 86% believe that it…

News January 15

2020 Economic Outlook: Expect Slower Growth But Minimal Recession Risk

While trade tensions with China created uncertainty within the U.S. economy (and even potentially slowed it down) in 2019, Jack Kleinhenz, Chief Economist at the National Retail Federation, is optimistic…

News January 15

NRF Launches Consumer Privacy Initiative

Recognizing the vital role consumer data plays in all aspects of retailing, the National Retail Federation (NRF) has launched a new Center for Consumer Privacy and Innovation. The retailer-led initiative…

News January 15
#NRF2020 Recap

#NRF2020 Wrap Up

With #NRF2020 officially wrapped up, Adam Blair, Alicia Esposito and Glenn Taylor share the key themes they saw throughout the event, including consumers’ desire for more transparency within the supply…

News January 15
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank