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Carter’s Flags Consumer Pricing Resistance, Moderates Back-Half Outlook Despite Strong Q2
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5 Security And Compliance Tips For Retail Contact Centers In 2020
The retail industry is evolving at a rapid pace. At the heart of omnichannel retail organizations is the contact center, which serves as a main hub for customer interactions. In…
Executive Viewpoints March 16
The Retail Resistance: Amazon Suddenly Vulnerable?
From its humble beginnings as a quaint online bookseller, Amazon has become a global colossus. By selling everything from Salad Shooters to servers, and from tiny doll houses to REAL…
Executive Viewpoints March 16
Retailers Get Help Pinpointing The ‘Sweet Spot’ For Suggesting Payment Options
Online retailers want to make shopper journeys as friction-free as possible, and with some purchases, that can include offering payment option information even before the customer reaches the checkout page.…
Features March 16
Rapid Fire Retail w/ Christine Currence: Fashion Exec Gets Real About “No”
Featuring: Christine Currence, Badgley Mischka As the president and owner of Badgley Mischka, Christine Currence is tasked with helping her business partners (including Mark Badgley and James Mischka) keep pace with new consumer…
Podcasts March 16
Canadian Tire Promotes Retail Division President To CEO
Canadian Tire Corp. (CTC), which operates more than 1,700 retail locations throughout Canada, has named Greg Hicks as its new President and CEO. Hicks was most recently President of Canadian…
News March 13
Starbucks CEO Mulls Mobile, Drive-Thru Only Order Options Amid Coronavirus Concerns
As coronavirus (COVID-19) spreads throughout the U.S., Starbucks has a plan to aid in the “social distancing” recommended to prevent consumers from catching or spreading the virus. Kevin Johnson, CEO…
News March 13
CCPA Is Live: A Retailer’s Mini Guide To Get Compliant
Chances are, most mid- to large-sized retailers will be impacted by the California Consumer Privacy Act (CCPA). As it stands, some out-of-state and international businesses selling goods to California residents…
Executive Viewpoints March 13
Network Performance Can Make Or Break Retailers During High-Traffic Shopping Events
Black Friday and Cyber Monday are two of the biggest shopping days of the year. The economy is still growing, and the shift to online shopping is continuing in full…
Executive Viewpoints March 13
Deloitte: How Social Responsibility Became A Measurable Tech Investment ROI
Retailers and manufacturers that focus on consumer packaged goods (CPG) often operate with thin margins, which brings extra scrutiny to any major technology investment. But these players may find that…
Features March 13
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