Retail TouchPoints
Will 2026 Holiday Sales Reach $1 Trillion? NRF Says Yes
Latest Posts
Why Contactless Fulfillment Popularity Could Last Well Beyond COVID-19
To prevent the spread of COVID-19, consumers and retailers are changing the way they interact both inside and outside brick-and-mortar stores, as many retailers modify curbside pickup to be “contactless”…
Features May 5
What Does The Post-Lockdown In-Store Experience Look Like?
The COVID-19 pandemic has fundamentally altered the way we live, work and spend in ways we couldn’t have imagined prior to the outbreak. The accessibility of retail has been hugely…
Executive Viewpoints May 5
CX And Curbside Lessons From Batteries Plus Bulbs
Like many essential retailers, Batteries Plus Bulbs has had to manage the challenges of operating during a pandemic while still presenting an efficient, convenient customer experience to its shoppers. Its…
Features May 5
Namogoo Acquires Personali To Expand Range Of E-Commerce Solutions
Namogoo, which offers a platform designed to prevent customer journey hijacking, has acquired Personali, an AI-powered behavioral analytics solution provider. The acquisition will enable Namogoo to offer a more robust…
News May 4
Is ‘Reinvention’ Really That Hard?
Featuring: Joe Jackman, Jackman Reinvents Some people run away from change. Others run towards it. Joe Jackman is in the latter group. As the president and CEO of Jackman Reinvents, he helps transform brands, unlock…
Podcasts May 4
Bed Bath & Beyond Expands Leadership Team With Four C-Level Appointments
Bed Bath & Beyond has added four new members to its senior leadership team: EVP, CFO and Treasurer Gustavo Arnal; EVP, Chief Digital Officer Rafeh Masood; EVP, Chief Stores Officer…
News May 4Retail Store Tours Launches Weekly Series To Spotlight COVID-19 Recovery Strategies, Trends
To support the retail industry in its COVID-19 response and recovery, Retail Store Tours has developed “On The Frontline,” a weekly series that features global insights and real-time reporting for…
News May 4J.Crew Files For Chapter 11 Bankruptcy, Raises $400 Million To Continue Operations
J.Crew has become the first national retail chain to file for Chapter 11 bankruptcy during the COVID-19 pandemic. The retailer’s e-Commerce businesses will continue normal operations during the restructuring effort,…
News May 4
If You Want Real Customer Loyalty, Don’t Pay For It — Sell It
We’ve been talking about the imminent retail apocalypse for some time now. But with the unprecedented spread of COVID-19, it’s finally here. More than 9,300 stores were closed in 2019…
Executive Viewpoints May 4
Latest Podcasts
Latest Resources
