Retail TouchPoints
Four Retail Leaders to Share Intel from H1 2026 and Holiday Planning in Live Upcoming Webinar
Top Stories
Latest Posts
How Personalization Can Help Retailers Make Every Touch Point Count
The Internet radically changed the way consumers acquire new products, ushering in an era of home shopping that required little more than a computer and a credit card. With so…
Executive Viewpoints April 27
The New Rules Of Store Design: A Safety-Driven Approach To Experience
Melissa Gonzalez, Founder of The Lionesque Group and expert on all things brick-and-mortar, believes that “experience” will still be critical in the future. However, its definition will evolve as stores…
Features April 27
Why The “Captive Economy” Will Change Consumer Behaviors Forever
In his work as a consumer behaviouralist, Ken Hughes studies the innate behaviors of humans and how they’re influenced by internal and external forces. The emergence and vast spread of…
Features April 27
How Brands Can Pivot To Meet Digital Demands
With more than 20 years of experience as an executive at Top 50 e-commerce brands, Rich Minns brings a unique perspective to his role as Digital Customer Experience Sector Lead…
Features April 27
Humanity As A Cornerstone Strategy During A Crisis
While the internal team at Hanna Andersson is working from home and meeting via video, there are rules they have to follow, according to CEO Mike Edwards: If you’re a…
News April 27
How Retailers Can Meet Customers’ Needs for Human Connection
Remember all the simple, everyday interactions we took for granted a few weeks ago? Saying thank you to a helpful cashier or server. Chatting with colleagues or partners. Being coached at…
Executive Viewpoints April 27
Will COVID-19 Impact Retail’s Vision For ‘The Store Of The Future’?
Featuring: Chris Walton, Omni Talk In his role at Target, Chris Walton helped bring “the store of the future” into the cultural zeitgeist. In fact, he led the retailers’ Store of the…
April 27
COVID-19 Bankruptcies: How The Pandemic Widens The Gap Between The ‘Haves’ And ‘Have Nots’
The weight of the COVID-19 pandemic is pushing retailers to a breaking point, as companies including Gap, Neiman Marcus and Macy’s start taking special measures to stay solvent during the…
Features April 24Kroger Releases Free COVID-19 Safety Guide For Retailers, Opens New Testing Sites
Kroger is sharing tips for creating safe work environments during COVID19 with guidelines titled: What We’ve Learned: A Blueprint for Businesses. The retailer also has launched free drive-thru COVID-19 testing…
News April 24
