Retail TouchPoints
AI Playbook: How PetSmart Used AI Decisioning to Drive a 22% Lift in Salon Bookings
Top Stories
Latest Posts
Starbucks To Reopen 85% Of Stores By May 10; Express To Reopen 300 By Memorial Day
Starbucks will reopen 85% of its U.S. stores by the end of this week, giving it a massive head start on its plan to reopen 90% of all stores by…
News May 5Why Contactless Fulfillment Popularity Could Last Well Beyond COVID-19
To prevent the spread of COVID-19, consumers and retailers are changing the way they interact both inside and outside brick-and-mortar stores, as many retailers modify curbside pickup to be “contactless”…
Features May 5What Does The Post-Lockdown In-Store Experience Look Like?
The COVID-19 pandemic has fundamentally altered the way we live, work and spend in ways we couldn’t have imagined prior to the outbreak. The accessibility of retail has been hugely…
Executive Viewpoints May 5CX And Curbside Lessons From Batteries Plus Bulbs
Like many essential retailers, Batteries Plus Bulbs has had to manage the challenges of operating during a pandemic while still presenting an efficient, convenient customer experience to its shoppers. Its…
Features May 5Namogoo Acquires Personali To Expand Range Of E-Commerce Solutions
Namogoo, which offers a platform designed to prevent customer journey hijacking, has acquired Personali, an AI-powered behavioral analytics solution provider. The acquisition will enable Namogoo to offer a more robust…
News May 4Is ‘Reinvention’ Really That Hard?
Featuring: Joe Jackman, Jackman Reinvents Some people run away from change. Others run towards it. Joe Jackman is in the latter group. As the president and CEO of Jackman Reinvents, he helps transform brands, unlock…
Podcasts May 4Bed Bath & Beyond Expands Leadership Team With Four C-Level Appointments
Bed Bath & Beyond has added four new members to its senior leadership team: EVP, CFO and Treasurer Gustavo Arnal; EVP, Chief Digital Officer Rafeh Masood; EVP, Chief Stores Officer…
News May 4Retail Store Tours Launches Weekly Series To Spotlight COVID-19 Recovery Strategies, Trends
To support the retail industry in its COVID-19 response and recovery, Retail Store Tours has developed “On The Frontline,” a weekly series that features global insights and real-time reporting for…
News May 4J.Crew Files For Chapter 11 Bankruptcy, Raises $400 Million To Continue Operations
J.Crew has become the first national retail chain to file for Chapter 11 bankruptcy during the COVID-19 pandemic. The retailer’s e-Commerce businesses will continue normal operations during the restructuring effort,…
News May 4


















