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J.Crew Files For Chapter 11 Bankruptcy, Raises $400 Million To Continue Operations
J.Crew has become the first national retail chain to file for Chapter 11 bankruptcy during the COVID-19 pandemic. The retailer’s e-Commerce businesses will continue normal operations during the restructuring effort,…
News May 4
If You Want Real Customer Loyalty, Don’t Pay For It — Sell It
We’ve been talking about the imminent retail apocalypse for some time now. But with the unprecedented spread of COVID-19, it’s finally here. More than 9,300 stores were closed in 2019…
Executive Viewpoints May 4
DTC Brands Are Built On Solid Fundamentals, Not Disruptive Magic
The rise of direct-to-consumer (DTC) brands has profoundly reshaped nearly every industry over the past decade. As a result, this designation of “DTC” seems to suggest some sort of mystical…
Executive Viewpoints May 4
COVID-19 CX Strategies: Transparency, Empathy And Communication Are Vital
Customer interactions during a crisis can be difficult: while retailers don’t want to act like they can’t see what’s happening in the world, they also don’t want to add to…
Features May 4
How Essential Retailers Will Adapt And Scale To Better Serve Customers Post-COVID-19
COVID-19 has sent shockwaves across retail businesses and the entire ecosystem that supports the industry — employees, suppliers, landlords, cleaning crews and customers. The pain is not equally distributed however…
Executive Viewpoints May 4Hanna Andersson Is Sending Teddy Bears To Lift Lockdown Blues
Shelter-in-place orders can be particularly tough on children, but communities the world over have responded creatively with fun activities that still maintain social distancing. One of the most popular is…
News May 1Walmart Launches Two-Hour Delivery At 100 Stores, Will Reach 2,000 Stores In Coming Weeks
Walmart has launched Express Delivery, a new service than will deliver more than 160,000 items from the store to shoppers’ homes in less than two hours. Express Delivery kicked off…
News May 1
Amazon Boosts Q1 Sales 25.4%; Bezos Plans $4B In Q2 COVID-19 Expenditures
To virtually no one’s surprise, Amazon saw a dramatic increase in its net retail sales during the first weeks of the coronavirus pandemic, generating $65.2 billion for the three months…
News May 1CNBC: J.Crew May Be Exploring A Bankruptcy Filing, Along With Neiman Marcus And JCPenney
J.Crew is reportedly preparing for a bankruptcy filing that could come as soon as this weekend, people familiar with the matter told CNBC. The sources claim that J.Crew is working…
News May 1
